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This critical role will lead a team focused on supporting our Merchandise Planning & Inventory partners by operationalizing critical processes through industry-leading systems and analytics. The Director, Merchandise Operations Systems will lead managers as well as individual contributors. This role is responsible for functional expertise and thought leadership in support of the development and execution of the systems strategy and vision for Merchandising, Planning, and Inventory Management at Ulta Beauty. Scope will also include managing day to day operations of the department, leading and/or overseeing multiple or large scale cross-functional projects, developing ROIs/business cases, establishing and adhering to budgets, and driving accountability for systems adoption and stability. This role is critical to ensuring the right systems are in place to optimize our assortments and inventory levels in conjunction with our planning/forecasting efforts. Develop a data-centric approach that increases trust and confidence throughout the enterprise in regards to the effectiveness of our systems. In addition to Merchandising and MP&I, this position will work with a number of critical functions at Ulta including IT, Supply Chain, HR, Finance/Accounting, and Merch Ops.    



Functional Expertise & Thought Leadership: Merchandising, Planning, & Inventory Systems

  1. Enterprise subject matter expert on how we are leveraging systems to optimize our assortments and how we are driving overall inventory health/managing our inventory levels to drive sales while minimizing risk and reducing lost sales
  2. Strategic partner and thought leader to Merchandise Planning & Inventory and Merchandising functions regarding core Merchandising, Planning, & Inventory systems
  3. Identify and provide recommendations for system enhancements and solutions that drive stability that align with critical business needs and the company’s strategic roadmap
  4. Partner with IT to ensure the core Merch/MP&I systems and supporting infrastructure are working as expected and meeting the businesses expectations

People Management, Coaching & Development

  1. Accountable for the direct management/leadership of the Merchandise Operations Systems team including interviewing, performance reviews, workload prioritization, role definition, etc.
  2. Manage ongoing development of team through setting clear goals/expectations, providing regular and effective coaching, and communicating open/honest feedback


Leading Enterprise Initiatives/Project Management

  1. Direct tactical and strategic initiatives/projects including the development of comprehensive project plans, definition and tracking/reporting of success criteria, managing budgets and changes in project scope, identifying potential issues, and developing contingency plans
  2. Build ROIs/business cases to understand and communicate benefits of various projects/initiatives
  3. Lead organization through systems implementations, enhancements, upgrades, and critical stabilization efforts by managing system administration, and the development/adherence to best practices and adoption/change management
  4. Proactively plan and regularly communicate updates to key stakeholders in partnership with business sponsors and project teams
  5. Oversee the coordination and facilitation of UAT (testing) and training with user community

Driving Systems Stability and Adoption

  1. Provide and continuously develop governance to ensure ongoing systems and process adoption
  2. Ongoing measurement of systems stability, data accuracy, and processes that drive efficiencies for the organization and the partners we support



  • Minimum of 10 years direct work experience in leading the development and implementation of Merchandising/Merchandise Planning and Inventory systems, either on the IT or business side
  • Proven experience in building merchandising technology roadmaps and translating business requirements into technical requirements 
  • Omni-Channel experience preferred
  • Minimum of 5 years management/supervisory experience
  • Extensive experience in multiple and/or large scale enterprise projects including systems implementations within the context of a retail environment or commensurate business experience
  • Deep functional expertise in Merchandise Planning & Inventory best practices and proven success operationalizing core/foundational retail processes through systems and analytics
  • Retail business background with strong process and systems acumen
  • Bachelor’s Degree from an accredited academic institution
  • Adaptable to shifting priorities, demands and timelines while using analytical, data-driven problem solving capabilities
  • Strong collaboration skills and ability to work effectively cross-functionally, including upper management, project team and other departments within the organization
  • Ability to effectively prioritize and execute tasks in a high pressure environment


  • Strong verbal and written communication skills
  • Strong collaboration skills with both the business and IT to design, develop and implement solutions, both near and long term
  • Strong presentation skills
  • Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change and gain buy-in from key stakeholders
  • Builds expert knowledge in our industry and conveys knowledge to others.  Understands and supports “Best in Class” standards
  • Develops and mentors dedicated cross functional team
  • Working knowledge of the following systems is a plus: JDA Enterprise Planning, Manhattan SWIFT – Forecasting & Replenishment, JDA Allocation, and JDA Floor & Space Planning


  • Overtime may be required to meet project deadlines.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate computer keyboard, mouse, and other devices and objects.
  • Capability to participate in training sessions, presentations and meetings.
  • Travel <10% of the time (Stores, meetings, conferences, training)
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Our satellite campus is in Chicago at 120 S. Riverside Plaza with 100 workstations & conference rooms which associates can reserve.
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What are Ulta Beauty Perks + Benefits

Ulta Beauty Benefits Overview

Being rewarded for your hard work never goes out of style. With a number of options to choose from, you can select benefits that meet the needs of you and your family. And benefits begin on your first day of active employment.

In addition to the competitive benefits outlined, we also have a generous Associate Discount of 25% off on retail products and 50% off on salon services.

Volunteer in local community
Ulta Beauty partners with After School Matters and Skills for Chicagoland's Future.
Partners with Nonprofits
Ulta Beauty is proud to partner with the Breast Cancer Research Foundation, Dress for Success and Save the Children through the Ulta Beauty Charitable Foundation.
Intracompany committees
Ulta Beauty has a variety of Corporate Associate groups, such as the Ulta Green Group.
Open door policy
Team owned deliverables
Open office floor plan
Highly diverse management team
Ulta Beauty is committed to ensuring our "Champion Diversity" value and "Inclusion" competency are part of who we are and the decisions we make.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ulta Beauty associates can contribute up to the IRS limits of $2,700 annually to their Health Care FSA and up to $5,000 to their Dependent Care FSA.
Disability Insurance
All benefit-eligible associates are provided with company paid short-term disability & long-term disability insurance. Associates may also purchase supplemental critical illness and accident coverage.
Dental Benefits
Ulta Beauty offers dental insurance to eligible associates and their dependents.
Vision Benefits
Ulta Beauty offers voluntary vision insurance.
Health Insurance Benefits
Ulta Beauty offers health insurance to eligible associates and their dependents.
Life Insurance
Ulta Beauty provides all benefit-eligible associates with company paid basic life insurance. Associates may also purchase supplemental term life insurance and supplemental AD&D insurance.
Pet Insurance
Ulta Beauty offers voluntary pet insurance.
Onsite Gym
Retirement & Stock Options Benefits
Ulta Beauty associates can save for their retirement by participating in the 401(k) plan administered by Fidelity, following 60 days of service.
401(K) Matching
Ulta Beauty matches 100% of the first 3% and 50% of the next 2% of eligible compensation deferred and is 100% vested immediately.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of paid parental leave for the birth parent and provide 2 weeks of paid leave for the non-birth parent.
Flexible Work Schedule
Ulta Beauty provides associates with a flexible work schedule that includes flexible start and end times and summer hours.
Family Medical Leave
All Ulta Beauty associates are eligible to apply for a leave of absence, which will be reviewed for any federal (FMLA) or state protected leave eligibility.
Adoption Assistance
Ulta Beauty provides adoption assistance reimbursement and paid-time off.
Company sponsored family events
Ulta Beauty participates in National Bring Your Child to Work Day.
Vacation & Time Off Benefits
Generous PTO
We believe each associate should have time off from work each year. Ulta Beauty provides the following paid time off: vacation days, personal days, sick days and paid holidays.
Paid Holidays
Paid Sick Days
Ulta Beauty provides paid sick days to associates.
Perks & Discounts
Casual Dress
Company Outings
Teams within Ulta Beauty host company outings semi-annually.
Relocation Assistance
Ulta Beauty provides relocation assistance where eligible.
Professional Development Benefits
Job Training & Conferences
Ulta Beauty offers associates professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Ulta Beauty provides financial assistance to active, full-time associates with at least one year of service for tuition-related expenses.
Lunch and learns
Ulta Beauty hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks