Director, Operations - Strategic Accounts (IT Exp. mandatory)

| West Suburbs | Remote
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The Director, Operations provides strategic planning and operational management for large and strategic customers. The role is external facing and is responsible to meet contractual obligations to clients and to drive highest level of client satisfaction. In addition, this position will develop a customer management philosophy that ensures the highest level of customer satisfaction from their staff. They will be responsible for managing and executing on projects that have enterprise wide impact. Building strong partnerships with departments outside of their own will be critical to their success.
 

Responsibilities:

  • Ensures operational success against pre-established KPIs and SLAs.
  • Engages, directs, and develops the Operations team and staff. Activities include: leadership development, managing bench strength, succession planning, and developing critical talent.
  • Leads continuous improvement activities in partnership with business groups and other functional areas.
  • Leads the development of Operations strategy and roadmaps in alignment with the future vision and delivery standards.
  • Participates in strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems, and best practices as related to the needs of the business.
  • Develop, implement, and manage reporting of metrics and Service Level Agreements that effectively measure team and vendor performance and are in line with the needs of the business.
  • Responsible for optimizing vendor relationships through contract management, financial and quantitative analyses, and relationship management, to effectively create mutually beneficial opportunities for the company.
  • Work closely with all teams and business groups to manage customer satisfaction and direct investigation and remediation of service level breakdowns.

 

Qualifications:

Leadership Skills: Job holder must be a credible business partner by peers, clients and the IT leadership team. Must have experience working in a matrix environment, can lead and influence others without direct control. Must be able to collaborate cross-functionally and build strong, productive relationships to perform effectively.

 

Management Skills: Job holder must have the ability to manage through their leaders and not around. They will also have the ability to manage up and across the organization as this will be critical to their success.

 

Project Management Skills: Job holder will be required to manage multiple projects at once with the expectation of being on-time, on-budget, and delivered with a high level of quality.

 

Communication Skills: Job holder must be able to convey very technical information in a non-technical manner to a wide variety of audiences. An individual with excellent interpersonal skills and influencing ability who can win the confidence of individuals at all levels, both inside and outside of the organization. The job holder must have excellent written and verbal communication skills and have experience presenting to the executive leadership team.

 

Business Acumen: The job holder should possess strong analytical and process management skills and have a broad understanding of business strategy and operations.

 

 

QUALIFICATIONS

Required

  • Bachelor’s Degree
  • Must have a minimum of 8-10 years of experience in an Operations Managerial role
  • Creates an environment that empowers associates to greater levels of responsibility
  • Leverages the strengths of others to meet specific business needs
  • Challenges existing paradigms without creating more resistance than support
  • Demonstrates a willingness and ability to make difficult decisions
  • Cultivates a shared vision among all stakeholders
  • Constantly evaluates what Ensono does and compares it to the best way and the right way
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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