The Director of Operations (Swing Shift) is responsible for driving profitable business results and operational excellence by creating and developing relationships with their clients.  This individual will serve as a single point of contact for upper management and leaders at our key clients.  The schedule for the Director of Operations (Swing Shift) is predominantly covering weekends, second and third shift.

Core Responsibilities

As the Director of Operations (Swing Shift) you will:

• Understand client objectives, challenges and needs by working with clients to identify and execute revenue producing projects
• Establish and grow senior relationships with assigned clients
• Handle and/or resolve escalated client issues
• Demonstrate thought leadership with client by developing and presenting client market research findings, trends, benchmarking and other pertinent information
• Develop quarterly and annual plans to translate client objectives into an overarching strategy
• Actively participate in long range strategic planning for client
• Lead senior level client meetings and attend regular client status meetings as appropriate
• Proactive and reactive relationship management
• Consistent focus on delivering exceptional client experiences
• Understand business concepts and using strategic processes to make good business decisions
• Manage the Capital and Special Projects Team by motivating, inspiring, and leading team to achieve results
• Review and approve quotes for facilities maintenance work (pricing, scope, etc)
• Meet with weekends, after-hour, and overnight operations team on a regular basis to ensure program is on track towards achieving customer goals
• Bid client project work scopes to obtain the best possible pricing for clients
• Maintain a flexible schedule in order to serve clients needs including overseeing weekends, second and third shift operations teams

Key Competencies

• Ability to work non-standard work hours
• Flexible schedule
• Master at client interaction and providing a high level of service
• Technical expert in restaurant industry
• Strong verbal and written communication skills, particularly via phone and email
• Ability to analyze and see patterns in data and information in order to create proactive solutions
• Proficient in Microsoft Office Suite, including strong Excel skills
• Ability to present to and communicate with multiple levels within the company and with the client
• Demonstrated ability to provide instruction, training and guidance to others
• Ability to motivate and lead others
• Comfortable organizing and leading individual and group meetings
• Driven by numbers/measures and comfortable in environment with heavy emphasis on client service and satisfaction metrics
• Effective problem-solving skills
• Ability to negotiate
• High integrity
• Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment
• Solutions oriented

Education and Experience

• Bachelor’s degree
• 7+ years business experience including 5+ years building and/or managing accounts/stores/regions, particularly within the restaurant industry
• Professional, relevant examples of solving tough client issues
• Demonstrated experience managing and leading individuals and/or small teams
• Demonstrated experience managing large capital projects
• Multi-unit management experience is a plus
• Experience in a trade is a plus
• Experience in facilities industry is a plus

Additional Requirements

• Travel requirements: Travel expected: up to 40% of the time
• Please note the job description for the Director of Operations (Swing Shift) is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

Job Classification

• This is a full time, non-exempt position
• The schedule for this position is swing shift predominantly covering weekends, 2^nd and 3^rd shift
• Internally this position is known as Director of Operations

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.