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Director of Operations

| West Suburbs

Gladson's Director of Operations will develop and manage a team to ensure best practices, world class operational performance metrics (KPI's), and continuous improvement are at the foundation of the operations department. This role will require overseeing the Operations team, improving processes and developing new strategies to meet organizational goals.  

The Director of Operations will be expected to work with Product Development teams to plan for new products and assist with innovation projects, and ensure there is collaboration and coordination between operations and commercial teams.

The ideal candidate will have strong interpersonal skills (conflict resolution, confidentiality, openness to others' ideas & creative approaches), urgency (balance speed with provide exceptional support of client needs, while championing process improvement), teamwork (objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, builds morale and group commitments to goals and objectives, supports everyone's efforts to succeed), and managing people (includes staff in planning, decision-making, facilitating and process improvement, takes responsibility, makes self available to staff,  regular performance feedback, develops subordinates' skills and encourages growth, solicits and applies customer feedback (internal and external), fosters quality focus in others).  

This role can be based in either Gladson's Lisle office or Boston office.

Key responsibilities

  • Maintain adherence to operating efficiency and customer service goals
  • Inspire and motivate team members to improve performance
  • Troubleshoot and resolve problems, as well as leading others to improve troubleshooting and problem resolution skills
  • Productivity improvement experience with Six Sigma, lean manufacturing and/or other approaches that help improve efficiencies, effectiveness, timeliness and quality of data
  • Business Process Reengineering rethink current approaches and redesign workflows to improve costs and/or improve quality and timeliness
  • Identify ways to improve and promote quality
  • Resolves problems in a timely manner

Qualifications and Requirements

  • Bachelor's degree is required
  • A minimum of 5 years work experience with a proven track record of leadership in a growth oriented data operations and creation environment
  • Experience working in a fast paced, entrepreneurial environment
  • Lean manufacturing and Six Sigma training
  • Strong written and verbal communication skills
  • Above average analytical skills
  • Advanced excel skills
  • Very comfortable and passionate with the use of technology
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases


We are located in the Board of Trade building which is centrally located in the loop providing easy access to most train lines.

An Insider's view of Syndigo

What’s the vibe like in the office?

No two days are alike at Syndigo! There is always someone I can turn to for support. We are all willing to collaborate and listen to one another, and this goes all the way to the leadership team; their doors are always open. At the end of a day, be it long or rewarding you can always find friends in the kitchen ready to cheers and share some laughs


Account Partner

How do you collaborate with other teams in the company?

I love the energy and willingness of other teams and departments to help my team succeed.  The camaraderie between business development and other departments is outstanding and we know we are working to achieve one goal.  That winning attitude of everyone at Syndigo has created a special culture that inspires my team.


Vice President, Business Development

What makes someone successful on your team?

Syndigo is constantly evolving, which makes it an exciting place to work with unlimited potential for growth. Collaboration and willingness to learn are key to success. We are disrupting an industry and our clients look to us as thought leaders in the space - we can’t be experts without thinking strategically and learning from each other every day.


Senior Enterprise Account Executive

How do your team's ideas influence the company's direction?

Not only do we encourage our team to share their ideas and different viewpoints, we expect it. We have a culture of open and consistent communication across the company. Be it ideas for new functionality in our product suite, ways to improve client experience or employee benefits and culture, internal ideas have often driven major change at Syndigo


Chief Technology Officer

What are Syndigo Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Syndigo offers pre-tax commuter benefits for all employees.
Game Room
Our game room, adjacent to our rooftop deck, includes Pool Table, Foosball and game table.
Professional Development Benefits
Job Training & Conferences
Syndigo offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
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