Director of Operations

| Chicago

Description

 

Data quality is our mission.  We are looking for a Director of Operations to develop best in class processes and operational performance metrics (KPIs).  We will focus on continuous improvement strategies, developing new capabilities and measuring team performance.  This role will require overseeing the Operations team, improving processes and working with cross functional stakeholders to drive improvements and expand capabilities.  

The Director of Operations will be expected to work with Product Development and Software Development teams to plan for new products, assist with innovation projects, and ensure there is collaboration and coordination between operations and commercial teams.  This role will also be responsible for the implementation of new processes and ensuring standard operating procedures and metrics are in place.

The ideal candidate will have strong interpersonal skills and able to work with associates at all levels within the organization, work with urgency, foster team work, build a high-performance team and advocate quality and data integrity across all processes.

This role will be based in Syndigo’s Lisle office.

Key responsibilities

  • Maintain adherence to operating efficiency and customer service goals
  • Inspire and motivate team members to improve performance
  • Productivity improvement experience with Six Sigma, lean manufacturing and/or other approaches that lead to productivity, quality, and data delivery improvements
  • Troubleshoot and resolve problems, as well as leading others to improve troubleshooting and problem resolution skills
  • Business Process Re-engineering – rethink current approaches and redesign workflows to improve quality, timeliness and manage costs
  • As needed communicates with clients on projects and improvement opportunities
  • Resolves problems in a timely manner and thoroughly troubleshoots scenarios

Qualifications and Requirements

  • Bachelor’s degree is required
  • A minimum of 5 years work experience proven track record of leadership in a growth-oriented data operations role
  • Experience working in a fast paced, entrepreneurial environment
  • Lean manufacturing and Six Sigma training
  • Strong written and verbal communication skills
  • Above average analytical skills
  • Advanced Excel skills
  • Very comfortable and passionate with the use of technology
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Technology we use

  • Engineering
    • .NETLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located in the Board of Trade building which is centrally located in the loop providing easy access to most train lines.

An Insider's view of Syndigo

What’s the vibe like in the office?

No two days are alike at Syndigo! There is always someone I can turn to for support. We are all willing to collaborate and listen to one another, and this goes all the way to the leadership team; their doors are always open. At the end of a day, be it long or rewarding you can always find friends in the kitchen ready to cheers and share some laughs

Daisy

Account Partner

How do you collaborate with other teams in the company?

I love the energy and willingness of other teams and departments to help my team succeed.  The camaraderie between business development and other departments is outstanding and we know we are working to achieve one goal.  That winning attitude of everyone at Syndigo has created a special culture that inspires my team.

Micah

Vice President, Business Development

What makes someone successful on your team?

Syndigo is constantly evolving, which makes it an exciting place to work with unlimited potential for growth. Collaboration and willingness to learn are key to success. We are disrupting an industry and our clients look to us as thought leaders in the space - we can’t be experts without thinking strategically and learning from each other every day.

Nick

Senior Enterprise Account Executive

What are Syndigo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Syndigo provides 4 weeks of paid maternity leave and 1 week of paid paternity leave.
Adoption Assistance
Syndigo offers up to 4 weeks of paid leave for Adoption Leave.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Syndigo offers pre-tax commuter benefits for all employees.
Game Room
Our game room, adjacent to our rooftop deck, includes Pool Table, Foosball and game table.
Professional Development Benefits
Job Training & Conferences
Syndigo offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
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