Director of Operations at Syndigo

| Chicago
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Description

 

Data quality is our mission.  We are looking for a Director of Operations to develop best in class processes and operational performance metrics (KPIs).  We will focus on continuous improvement strategies, developing new capabilities and measuring team performance.  This role will require overseeing the Operations team, improving processes and working with cross functional stakeholders to drive improvements and expand capabilities.  

The Director of Operations will be expected to work with Product Development and Software Development teams to plan for new products, assist with innovation projects, and ensure there is collaboration and coordination between operations and commercial teams.  This role will also be responsible for the implementation of new processes and ensuring standard operating procedures and metrics are in place.

The ideal candidate will have strong interpersonal skills and able to work with associates at all levels within the organization, work with urgency, foster team work, build a high-performance team and advocate quality and data integrity across all processes.

This role will be based in Syndigo’s Lisle office.

Key responsibilities

  • Maintain adherence to operating efficiency and customer service goals
  • Inspire and motivate team members to improve performance
  • Productivity improvement experience with Six Sigma, lean manufacturing and/or other approaches that lead to productivity, quality, and data delivery improvements
  • Troubleshoot and resolve problems, as well as leading others to improve troubleshooting and problem resolution skills
  • Business Process Re-engineering – rethink current approaches and redesign workflows to improve quality, timeliness and manage costs
  • As needed communicates with clients on projects and improvement opportunities
  • Resolves problems in a timely manner and thoroughly troubleshoots scenarios

Qualifications and Requirements

  • Bachelor’s degree is required
  • A minimum of 5 years work experience proven track record of leadership in a growth-oriented data operations role
  • Experience working in a fast paced, entrepreneurial environment
  • Lean manufacturing and Six Sigma training
  • Strong written and verbal communication skills
  • Above average analytical skills
  • Advanced Excel skills
  • Very comfortable and passionate with the use of technology
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located in the Board of Trade building which is centrally located in the loop providing easy access to most train lines.

An Insider's view of Syndigo

What’s the vibe like in the office?

I love the passion of everyone who works in the Chicago office, never a dull day! We are a fast moving organization and it doesn't matter if you work in finance, sales, marketing or IT we help and support each other as we grow. The passion is infectious to be around.

Jenny

Director, Sales Enablement

How do you collaborate with other teams in the company?

I love the energy and willingness of other teams and departments to help my team succeed. The camaraderie between business development and other departments is outstanding and we know we are working to achieve one goal. That winning attitude of everyone at Syndigo has created a special culture that inspires my team.

Micah

Vice President, Business Development

How does the company support your career growth?

Syndigo has expanded my career by offering opportunities to meet face to face, conveying how our solutions solve unique & complex challenges, with prospects & clients that are trailblazers in their industries. I have established a foundation in a fast-paced & young organization and now direct a team of exceptional Business Development Executives.

Nick

Manager, Business Development

What unique initiatives do you have that encourage innovation?

Innovation & Empowerment are two of our core company values. We push team members to look at what ‘value’ means in new ways. Our Inspire program brings together those that are working towards the next step in their career, specifically in leadership. We have had great initiatives come out of the group that are moving the company forward.

Kristen

Vice President, Client Development

What are Syndigo Perks + Benefits

Culture
Volunteer in local community
Syndigo offers full time employees two paid volunteer days off (VTO) each year which they can use to support causes in the community important to them.
Partners with Nonprofits
Syndigo offers a donation match program for full-time employees, as well donating goods and supplies to local non-profits across Chicagoland.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Syndigo has mandatory online training for all employees, which includes unconscious bias training.
Diversity Employee Resource Groups
Syndigo has a Diversity, Equity, and Inclusion Committee and Board which is an employee-led initiative to educate & create change.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Syndigo employees can contribute up to $2750 annually to their healthcare FSA. Other FSA's available are mass transit, dependent care, parking, and limited purpose.
Disability Insurance
Syndigo offers short-term (100% company-paid premiums) and long-term (employee contribution) disability insurance.
Dental Benefits
Syndigo offers 2 dental insurance plans through Blue Cross Blue Shield.
Vision Benefits
Syndigo offers vision insurance through EyeMed.
Health Insurance Benefits
Syndigo offers 2 Blue Cross Blue Shield plans for employees. There is a PPO option, and a HDHP (with HSA with employer contribution) option.
Life Insurance
Syndigo offers fully-paid policies for all employees ($50K), and offers voluntary term coverage for employees & spouse/domestic partners & dependents.
Pet Insurance
Syndigo offers pet insurance through Nationwide.
Wellness Programs
Syndigo offers health and financial wellness programs to employees.
Onsite Gym
Mental Health Benefits
Syndigo offers an EAP which includes mental health support, and the health insurance does offer coverage for mental health services.
Retirement & Stock Options Benefits
401(K)
Syndigo offers a 401k through John Hancock, both traditional and Roth.
401(K) Matching
Syndigo provides employees with a 401(k) matching plan managed by John Hancock. We match 50% of contributions up to 8% of an employee's annual gross pay (Syndigo contribution would equal 4%).
Performance Bonus
Syndigo offers annual performance bonuses to employees in eligible roles.
Match charitable contributions
Syndigo offers a charitable contribution match for employees of up to $250 annually.
Child Care & Parental Leave Benefits
Generous Parental Leave
Syndigo provides 6 weeks of paid maternity leave, 4 weeks of paid adoption leave, and 1 week of paid paternity leave.
Flexible Work Schedule
Syndigo provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Employees who have been with Syndigo for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Syndigo offers up to 4 weeks of paid leave for Adoption Leave.
Vacation & Time Off Benefits
Generous PTO
Syndigo employees receive between 16 and 26 days per year of paid time off based on years of service.
Paid Volunteer Time
Syndigo employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Syndigo offers pre-tax commuter benefits for all employees.
Game Room
Our game room, adjacent to our rooftop deck, includes Pool Table, Foosball and game table.
Stocked Kitchen
Syndigo offers company-paid snacks and refreshments.
Some Meals Provided
Syndigo brings in breakfast and lunch for employees several times each quarter.
Happy Hours
Happy hours are hosted on occasion .
Parking
We offer employees free parking in our Lisle location. There is no free or subsidized parking in the downtown office.
Fitness Subsidies
Syndigo's health insurance provider offers a health club membership programs.
Professional Development Benefits
Job Training & Conferences
Syndigo offers employees professional development opportunities like onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Syndigo's tuition reimbursement plan offers an annual max of $2500 with a maximum total match of $5000.
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Syndigo reviews benefits annually and intentionally works to create plans that reflect feedback from our employees.

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