Company: Oak Street Health

Title: Director, Patient Engagement 

Location: Treehouse

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

The Director of Patient Engagement reports to the SVP of Patient Engagement / Growth Effectiveness and is responsible for identification, development and execution of a comprehensive set of strategic initiatives to improve patient engagement. The Director will work cross-functionally to gather input and weigh multiple priorities to execute key initiatives, while keeping patient satisfaction at the forefront. This high-profile role will work to optimize a variety of metrics, including patient satisfaction, patient retention, and other internal goals (e.g. population health, growth). This role will manage ~2 direct reports in the immediate term, with continued expansion, as needed to support initiatives.

Core Responsibilities:

• Identify, using data-driven approaches and analytics, key initiatives to improve patient engagement in the Oak Street Health care model

• Perform high-impact analyses / tests to inform prioritization of initiatives

• Work cross-functionally to execute initiatives and achieve key goals, as agreed upon with the SVP and COO

• Inform engagement strategy with cross-industry examples of best-in-class communication / service

• Develop, own and execute against a comprehensive patient communications strategy, including working cross-functionally to develop campaigns and sync messaging (to deliver on care model and growth goals)

• Orchestrate ongoing communication channels, cross-functionally, to ensure consistent adherence to a defined plan; continually evaluate resource allocation and work with business owners to adjust accordingly

• Launch and manage an ongoing patient rewards program to drive impact against key metrics (retention, population health goals, etc.), assessing and trading off cross-functional priorities, as needed

• Manage and continually improve patient onboarding process, including working with clinical and population health teams, to determine appropriate visit types and cadence

• Other duties as assigned

What are we looking for?

• Demonstrated strategic and analytical problem-solving capabilities, including experience with modeling / forecasting (e.g. consulting / private equity or equivalent)

• Ability to make high-level strategic decisions, while also maintaining close attention to detail

• Experience problem-solving, making decisions and delivering impact in a fast-paced environment (“scrappiness”)

• Proven ability to work cross-functionally to drive initiatives forward

• Consumer experience and/or communications work preferred

• Interest in or experience in healthcare required; cross-industry experience preferred

• Proficiency in Excel required; familiarity with programming languages and/or Tableau or Alteryx preferred 

• Undergraduate degree required; graduate degree (MBA, PhD, MPH, etc.) preferred

• Some travel required (approximately 30%)

• US work authorization

• Someone who embodies being “Oaky”

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.