Description
Company: Oak Street Health
Title: Director, Patient Safety
Location: Corporate
Company Description
Oak Street Health believes everyone deserves great healthcare - the kind you'd want for your own family. We specialize in providing exceptional care for older adults on Medicare, often in underserved communities where there is little or no quality healthcare.
Oak Street Health is on a mission to rebuild healthcare as it should be with an innovative care model that centers on wellness-based, positive health outcomes for patients, not the volume of services provided. Our unwavering commitment to keeping patients healthy is highlighted by dedicated care teams that take time to get to know each individual, providing the personalized care they need to stay healthy and live life more fully.
We're an organization on the move! Our rapidly growing national network of primary care centers is staffed by a diverse team of outstanding care providers, service team members, technologists, community outreach experts, business professionals, and more. For more information, visit http://www.oakstreethealth.com .
Role Description:
Oak Street Health strives to provide the best care to our patients, inspiring confidence in patients and teammates through dependable, consistent, and safe care and environments. The Director of Safety is a critical leader charged with bringing this vision to life. The Director is a proven leader and purveyor of safe clinical practices. The Director demonstrates both experience and passion for improving the integrity of organizational safety practices and has a working knowledge of state and regulatory standards and guidelines. The Safety Director leads the charge in creating a culture of safety through program creation and development, trend assessment, education and resource delivery planning, and care team engagement. They use standard of care and infection control metrics to lead Oak Street, a company committed to redesigning health care for the Medicare population, to ensure safe clinical practices and environments.
Core Responsibilities:
Grow and Enhance a Culture of Safety:

• Build a team to support the growing safety program infrastructure to align with our clinical model, state and national standards
• Improve the integrity, and promote the prioritization of patient and team safety in centers
• Develop and foster relationships with key partners throughout headquarters and within the centers
• Foster a culture of positive event/safety incident reporting
• Prepare for and support the accountable leader(s) with safety incidents and act as a reliable source of knowledge and leadership as events unfold
• Be accountable to improve patient safety functions and assess growth opportunities as they present
• Lead patient safety working groups including the safety committee, root cause analysis, and clinical walkthrough reviews
• Partner with provider cohort to lead positive safety culture
• Create and support delivery of safety education
• Deliver routine communications related to upcoming safety initiatives and trends
• Drive a culture of safety by engaging leaders and staff in safety initiatives and campaigns, and communicating trends and opportunities for focus
• Launch patient safety campaigns to promote awareness and best practice to relevant topics (falls, infection control, etc)

Support Program Improvement:

• Facilitate the creation, maintenance, and updates for safety related Standard Operating Procedures
• Identify process, workflow, infrastructure, and or training gaps make recommendations for improvement
• Lead implementation of best practices, and approved improvements
• Other duties as assigned

This role reports to the Vice President of Clinical Support.
What are we looking for?

• Outstanding communication skills including the ability to navigate multiple stakeholders
• Strong presentation skills including content creation and delivery
• Ability to adapt quickly to change and strive in high levels of ambiguity
• Passion for patient safety and experience supporting a program that improves and promotes patient safety
• Ability to recognize opportunities for improvement and develop an action plan
• Project management skills, with an ability to organize and prioritize multiple complex projects
• Willingness to be a hands-on, proactive team member
• Patience and the aptitude to educate across all levels of the organization, demonstrating the ability to be both direct and empathetic when identifying areas for improvement
• Engaging passion for patient safety who can meet teams where they are, recommended next steps, and motivate positive change
• Time Management skills
• Dedication to our mission and values
• Someone who embodies being "Oaky"

Requirements:

• Bachelor's degree required
• At least 1 year of healthcare leadership experience required
• At least 1 year experience in the development and/or implementation of safety programs required
• At least 3 years in patient safety, Infection Control, or Risk Management strongly preferred
• Proficiency in Google Docs applications
• US work authorization
• Ability to travel approximately 25% of the time
• US work authorization

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Relentlessly determined

Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.