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Director – Restaurant Solution Architecture

WHO WE ARE:



McDonald's Global Technology Development organization is responsible for the architecture, design, development and maintenance of the foundational McDonald's digital and restaurant software platforms and products. These software platforms and products power one of the most significant brands in the world, enabling and scaling to over 34,000 restaurants operating in over 120 diversified countries. Furthermore, these software platforms provide the foundation to achieve operational excellence and to reliably serve some of the world’s favorite food to a base of over 70 million customers every single day.





WHO WE ARE LOOKING FOR:



As digital consumer engagement models and retail business opportunities evolve, McDonald’s is continuing to build extraordinary digital and restaurant platforms for commerce, CRM, marketing, etc to enable us to reach even more customers and support the McDonald's global digital business and technology growth. As the above digital platform and the related eco system evolves, the engineering that is required to productionalize, stabilize and make the above platforms solid become increasingly meaningful.



We are looking for a highly skilled director to lead the governance and modernization of our in restaurant technology systems, and to ensure we create and deploy holistic and fully integrated solutions to our markets. One of the primary responsibilities of this role is to work with our strategic provider to evaluate and govern the integration and deployability of solutions that are adopted by our markets. Mostly, this position will be responsible for working with our strategic providers to ensure that our restaurant technology systems are reliable, deployable, repeatable and supportable. We strive for as close to a software-as-a-service model as possible.



Primary focus will be the technology within our restaurants (Point of Sale, KIOSK, Menu Boards, Kitchen Systems, etc) and the platforms that help us to manage them (Remote software distribution, asset management, monitoring and performance measurement, staging and OS level management.) The role will lead a team of technical managers to accomplish these governance functions and will work closely with our partners in IT Delivery to deploy the software releases to the markets.

EXPERIENCE AND SKILLS



· 10+ years meaningful IT experience, especially in retail industry initiatives, demonstrating broad technology skills across application development and integration disciplines



· 5+ years in a leadership role with demonstrated competencies in implementing highly integrated and complex distributed software systems



· Proven skills and experience in consolidating multiple products into highly distributed service offerings



· Deep understanding of how mobile, restaurant, commerce and CRM technologies integrate to build holistic and deployable software solutions



· Understanding of micro-service based architecture, container based architecture and software deployment / management within those architectures



· Experience with the management of widely distributed software and hardware endpoints



· Ability to solicit and communicate business expectations and build strong client and partner relationships



· Skilled and experienced in leading internal and external teams



· Excellent verbal and written communications and presentation skills, with the proven ability to influence and negotiate



· Proven experience taking care of both global and virtual teams and the demonstrated ability to drive consensus through process



· Ability to self-direct and prioritize multiple engagements against business and management priorities



· Experience in retail/restaurant technology is strongly preferred



· College degree required in an IT discipline





We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



KEY RESPONSIBILITIES



Requirements Definition, Solution Design and Governance



· Work with Restaurant Systems and Operations teams, market IT, and innovation teams to understand business capability requirements



· Work with global architecture team, security teams, deployment teams and support to ensure understanding of non-functional requirements and policies.



· Work with the strategic provider and our internal architecture and capability teams to define and craft end to end solutions for store systems



· Providing directional management on ensuring restaurant solution designs adhere to functional and non-functional requirements.



· You will provide governance on how store systems integrate with each other, and with backend systems such as eCommerce, content management, drive-thru and in-store displays, and back office shift management solutions. Ensure associated information is clearly documented, validated as reasonable, and shared with deployment partners



· You will ensure that the strategic provider understands and runs specific integration points and dependencies throughout the SLDC to continuously integrate our software solutions



· Provide governance on market data and configuration requirements



· Provide governance on implementation of DevOps methodologies into our restaurant software ecosystem.



· Provide directional management on how to manage distributed micro kernel based services via Docker containers for restaurant systems



· Manage the validation of delivered solutions to ensure they meet approved designs



· Lead the creation and execution of an engagement model for Restaurant Architecture team



· Lead the creation and decisions on proof of concept projects within the scope of the restaurant technology





FINANCIAL DUE DILIGENCE



· Provide subject matter expertise in how cost and delivery models can be optimized for products, including cost optimization of current systems as well as cost analysis of systems in the design phase



· Provide support in defining, along with the vendor management and finance office, chargeback models for solutions, and find opportunities to improve such models





DEPENDENCY MAPPING



· Ensure all technical dependencies for products and services are well understood, documented and appropriate for the target audiences

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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