Director of Services at Fusion Risk Management

Sorry, this job was removed at 11:33 a.m. (CST) on Monday, January 25, 2021
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The Role

The Director of Professional Services will have overall responsibility in leading a growing 20+ Professional Services team implementing large engagements for sophisticated enterprise clients. 


  • Have a bias to action focused on people, process, partners, and customers
  • Build and maintain a collaborative working relationship with Sales leadership
  • Determine strategic and tactical operational plans relating to solution delivery, set KPIs and measurable objectives for the organization and individuals.
  • Collaborate with Sales and Sales Operations staff to complete project estimates, statements of work, and other documents or tasks as needed to shorten and/or close the sales cycle
  • Build effective long-term business relationships with stakeholders at key customers and internally;
  • Manage the P&L for a complete book of business including billings, margin, delivery quality, and customer satisfaction.
  • Maintain talent by recruiting, training, and developing top leadership and individual contributors; set individual objectives, regular coaching, and career development discussions;
  • Oversee and execute process improvements and the development of policies, procedures, service products and tools in support of delivery
  • Provide management and oversight of engagements and staffing including assignments, capacity planning, budget and risk mitigation, quality of deliverables, and KPI achievement
  • Handle process escalations, deep dive into problem solving with the team, perform root cause analysis and damage control
  • Maintain reporting on status of customer engagements, attainment against organization KPIs, key org development initiatives

Knowledge, Skills, and Abilities

  • Ability to work in a fast-paced environment and proven experience to make an immediate impact
  • Captain and mentor an experienced PS team implementing the Fusion Framework system for enterprise clients in regulated sectors like Financial Services
  • 6+ years of experience demonstrating management and leadership in growing and managing a successful professional services team within the software landscape.
  • Strong business and financial acumen, demonstrated history of achieving targets in all aspects of delivery financial management including budgeting, forecasting, bookings and revenue.
  • Proven track of record in managing complex software implementation and project delivery with enterprise customers.
  • Proven experience creating and delivering technically sound, deliverable, and competitive solutions to customer business objectives.
  • Strong operational management, people management, consulting, and process improvement skills.
  • Understanding of the SFDC landscape is preferred
  • Excellent communication, presentation, and interpersonal skills, and ability to interact and communicate with all levels of an organization, including C-level executives and other stakeholders.
  • Ability to develop long-term strategic and executive level relationships.
  • Experience working within a matrix software business, with proven ability to engage with a broad and diverse internal stakeholder base.


Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ApexLanguages
    • D3JSLibraries
    • ReactLibraries
    • Google AnalyticsAnalytics
    • PardotAnalytics
    • TrelloManagement
    • SalesforceManagement
    • SalesforceCRM


You can't beat the location! Our building is connected to Oglivie Station and is across the street from the Madison St. exit of Union Station.

An Insider's view of Fusion Risk Management

How would you describe the company’s work-life balance?

Fusion puts its employees and their wellness at the forefront by providing several ways to help maintain a great work-life balance. My personal favorites have to be the flexible work schedule and Summer Fridays. With initiatives like Fusion Cares, I also have the option to spend up to 12 hours of work time giving back to the the community.


Sr. Solution Architect

What does your typical day look like?

My days involve collaborating with multiple teams on a variety of activities. One minute I will be designing features with our engineers, the next I might be developing our product roadmap with product management or advising our customers and implementation teams on using our platform. Every day brings new challenges and rewarding opportunities.


Technical Architect

How does the company support your career growth?

Fusion provided me with multiple opportunities to learn and cultivate new skills and continues to support my growth at a professional and personal level. Fusion offers a fun, dynamic environment, that has allowed me to explore challenging assignments to expand my skill set and play a pivotal role for the rapid growth of the company.


Director of Technology Evangelism

How do you empower your team to be more creative?

Collaboration and team brainstorming sessions are key when it comes to empowering creativity. Open and transparent lines of communication with your teams provides them with the flexibility to share ideas and gather feedback on their projects. Lastly, always celebrate the wins, even if they are small.


Vice President, Marketing

What’s the vibe like in the office?

Family-oriented. We take care of each other as family and truly show it on a daily. Your interests are our interests. There's always something to connect us.


Project Manager

What are Fusion Risk Management Perks + Benefits

Fusion Risk Management Benefits Overview

In addition to the basics such as medical, dental, and vision insurance; FSA and HSA options; commuter benefits; and 401K matching with no vesting period, we also offer monthly partial cell phone reimbursements, a wellness program, and fitness subsidies, paid volunteer time, parental leave, and more! We also offer flexible scheduling and the ability to work remotely.

Our cultural and professional development groups are employee-led, voluntary workplace networks that help foster a culture of community, including three Employee resources groups (Black/African-American; LGBTQ+; and Women), a volunteer committee, and our social activities squad. Even while working remotely, we have maintained fostering connections through virtual events such as lunch n’ learns, happy hours, and live concerts.

We have given special options and offerings during the COVID-19 pandemic in 2020 including extra paid time off, educational resources for all employees, and parental subsidies.

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Fusion's social committee, which plans employee events, and Fusion Cares, which organizes community-focused give-back events, are just two ways employees can contribute to building Fusion's culture.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity Employee Resource Groups
Our Employee Resource Groups are voluntary workplace networks that are employee-led. They foster a diverse, inclusive workplace aligned with the organization's mission and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
We offer home office stipends for necessary office supplies in order to promote a more efficient at home workspace.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
We allow our employees to participate in tours of duty within other parts of the organization to build their skills
Promote from within
Paid industry certifications

Additional Perks + Benefits

We seek to foster a supportive and nurturing environment and are proud of our collaborative, open culture! As a fast-growing company, we are dedicated to growing with our employees and adapting to the evolving workplace.

More Jobs at Fusion Risk Management27 open jobs
All Jobs
Dev + Engineer
HR + Recruiting
Project Mgmt
Project Mgmt
HR + Recruiting
Project Mgmt
HR + Recruiting
Project Mgmt
Project Mgmt
Project Mgmt