Director of Strategic Sourcing

| Chicago | Hybrid
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Who We Are

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.

 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 

 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

Role Summary

As a key strategic leader, the Director of Strategic Sourcing is responsible for creating and adjusting the plan for national, regional, and local purchasing programs.  This role will be responsible for the effective management and review of each business unit's purchasing process to include: the management of national contracts, exclusive and non-exclusive, vendor solicitation, contract bidding, negotiation and award, vendor performance feedback and monitoring, dispute resolution, and vendor management. This role is responsible for influencing and partnering with business leadership to ensure the execution of all Purchasing elements identified above are done effectively and timely.

 

Responsibilities

  • Oversee all national accounts. Work closely with business leadership to create new contracts and improve existing contracts.
  • Work with national trade partners to increase rebate dollars and track receipt of all national rebates owed.
  • Provide "field first" support to the business segments with all national trade partners.
  • Work with national trade partners to communicate changes to the business plan and ensure their ability to meet organizational needs.
  • Validate that all auditable processes are being performed properly.
  • Review and streamline existing processes and policies related to new vendor sourcing for efficiency and simplification.
  • Provide strategic planning, change management and organizational leadership to achieve goals and objectives of purchasing operations.
  • Build, maintain, and communicate best practice initiatives, processes, programs and training to meet profit, revenue, and operational goals.
  • Act as an internal consultant to business leadership on programs, process, and initiatives that support achievement of goals and maximize opportunities for consistency.
  • Conduct periodic market analysis to benchmark trade partner costs and quantities.
  • Manage existing and develop new trade partner relationships and partner with compliance department for master agreement execution and insurance compliance.

 

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service – Expert
  • Verbal Communication – Expert
  • Written Communication– Expert
  • Teamwork – Expert
  • Relationships – Expert
  • Negotiation – Expert
  • Organizational Awareness – Expert
  • Learning Agility – Expert
  • Analysis – Expert
  • Problem Solving – Expert
  • Process Orientation – Expert
  • Prioritization – Expert

 

Role Specific Skills

  • Computer Skills: proficiencies in Microsoft Word, Excel, Outlook required
  • Ability to lead and develop teams including coaching and performance management ability.
  • Maintain strong relationships with key trades and suppliers as well as divisional purchasing leads.
  • Strong Oral/Written Communication and Interpersonal, and Customer Service skills; ability to communicate effectively with a high degree of professionalism.
  • Frequent interactions with a wide variety of internal and external contacts, with all levels of authority and responsibility.
  • Ability to react and respond favorably, manage conflict and resolve problems in a professional manner.
  • Team Player: and demonstrated ability to work within cross-functional teams.
  • Keen ability to influence without authority.
  • Ability to resolve complex customer issues with urgency
  • Effective sustainable internal and external client relationship builder
  • Creativity/innovation to apply new and evolving ideas, methods, designs, and technologies
  • Positive attitude and self-starter
  • Resilient and open to change
  • Solid decision-making capabilities
  • Advanced proficiency in all people management processes; including recruitment, performance management and reward
  • Advanced proficiency in building, growing, and developing a team; including department structure design and resourcing

 

People Management Skills

  • Advanced proficiency in all people management processes, including recruitment, performance management and reward
  • Advanced proficiency in building, growing and developing a team; including department structure design and resourcing
  • Advanced proficiency in coaching and developing individual team members to reach their potential
  • Proficient in engaging multiple teams through communication, processes, personal impact and influence

 

Qualifications

    Minimum Qualifications

  • 8+ years business experience, including 5+ years building and/or managing accounts/stores/regions
  • Bachelor's degree or equivalent experience. Degree in Construction Management or related discipline is preferred
  • Demonstrable experience of solving complex trade partner and supply chain issues
  • Solid background in all phases of construction, property management, contract negotiation and administration.
  • Facility or maintenance management experience is preferred
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Location

130 E. Randolph Street, Chicago, IL 60601

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