Job Description

Our NielsenIQ Enterprise IT Systems Engineering team ensures the strategy, design, delivery, deployment, maintenance and support of all of our data center technologies on-prem and in the cloud. Our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including AppDev, AppSupport, DBA, Network Engineering, Security, Client Operations and more. 

We are a forward thinking organization targeting current technology that enables our employees to be efficient using best practices.

As a Director, Tech Delivery (Quality), you’ll be part of a team of smart, highly skilled technologists and managers who are passionate about ensuring we deliver quality incident, problem, and change management. Right now our Quality team systems are based in ServiceNOW and Microsoft O365 PowerBI technologies to provide these services. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai. 

We’re looking for people who have

• Experience in leading Incident, Problem and Change Management teams for large enterprises
• Experience in interacting with a demanding customer-base at senior levels and ensuring credibility is maintained through solid delivery against commitments
• Strong deductive reasoning skill set and ability to drive for decisions
• Ability to maintain a professional demeanor and attitude while being assertive
• Ability to multi-task and make sound judgments in a fast-paced, high stress environment
• Ability to interact with and influence people/groups of widely varying disciplines and backgrounds
• Ability to react to a dynamic environment
• Ability to remain calm and objective in a high-pressure environment
• Provides appropriate executive level status updates/reports, metrics and undertakes review sessions with senior Technology and Business leaders
• Using ITIL Best Practices, oversees the Incident, Problem and Change Management Teams and Tech Leads for each area
• Champions and promotes the benefits of Incident, Problem and Change Management processes
• Develops process and procedures that ensure Incident Management and Problem Management related action items are tracked and completed
• Monitors adherence to the Incident, Problem and Change Mgmt. processes, policies and procedures
• Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business 
• Minimum B.S. degree
• ITIL certification preferred
• Experience with Agile teams preferred

Additional Information

All your information will be kept confidential according to EEO guidelines. #LI-AK3

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.