Who we are

Elevate K-12 is changing the way classrooms work through live, online, real-time instruction to K-12 schools. Through our platform, we bring live, high-quality teaching to schools that often cannot find great teachers.  For students, this means access to classes that would otherwise not be available, preparing them for the world of the future. For instructors, especially women, we provide the opportunity to teach from home, irrespective of their zip code. We are the new way to the classroom!

What we offer

• Competitive Salary
• Unlimited PTO & 12 Company Paid Holidays  
• Strong High-Performance Based Culture with High Growth Potential
• Team Focus – Events, Outings, Happy Hours & Recognition 
• Full Benefits – Medical, Dental & Vision / 401k Plan
• Our Team of Elevaters are: Problem Solvers, Passionate, Motivated, Thirsty for Knowledge & Mission Driven

What you will be doing 

Reporting to the COO, the Director, Workforce Management will work closely with our marketing, talent acquisition and operations teams to ensure alignment and proper allocation of teacher resources in order to deliver the best experience for our customers. 

We have an incredible mission, team and brand at Elevate K-12, and we’re getting better every day. We have achieved an extraordinary product/market fit and have entered an exponential growth stage of the company. If all of this sounds exciting to you – We want to hear from you!

Responsibilities 

• Develop and maintain the operations and delivery capacity plan(s) for programs across the US
• Review Sales Forecasts to identify staffing deficiencies ahead of them becoming a bottleneck to delivery
• Communicate and collaborate with internal operations, analytics resources, marketing, recruitment, technology, and other functional areas
• Identify ongoing opportunities to improve efficiencies with balancing demand vs supply
• Facilitate regular planning meetings with key stakeholders and other interested parties
• Perform advanced root cause analysis to identify areas of opportunity and make strategic recommendations to leadership
• Develop processes and build infrastructure for workforce management operational excellence
• Engage with other business functions to discuss recommendations and execute changes
• Collaborate with other areas of operations to incorporate work into other teams strategic and tactical planning
• Cascade capacity plan projections into downstream WFM activities.
• May participate in projects and provide subject matter expertise
• Supports process improvements and best practice identification
• May lead a team of employees

Who you Are

• Strong skills in MS Excel, Access, and PowerPoint
• Analytical/Data Mining Systems (i.e., Tableau, SQL)
• Excellent written and verbal communication skills
• Strong experience in business analysis, reporting and data review, root cause analysis and resolution
• Ability to partner collaboratively with key stakeholders
• Demonstrated ability to work fluidly with people at a variety of levels internally and externally
• Ability to influence peers, colleagues, and internal customers
• Ability to handle multiple complex tasks simultaneously
• Strong presentation, facilitation, and influencing skills
• 5+ years of relevant experience such as Service Delivery or Contact Center experience
• BA/BS required
• Proven experience leading or supporting project initiatives

Our story 

Elevate K-12 has an important mission: changing the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on accountability, high performance, dynamism and a collaborative culture across all levels. Our teammates have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to provide both new challenges and new opportunities for our team. 

We are an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law.  If you need assistance or an accommodation during the application process because of a disability, it is available upon request