Echo Global Logistics
We move freight from point A to point B anywhere across the globe.
Chicago, IL
Hybrid

Dispatch - 3rd shift

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Position Overview

As part of the Shipment Specialist department, you will be responsible for ensuring that Echo’s customers and carriers are provided with exemplary service. Major responsibilities of this position include, but are not limited to: handling inbound calls and outbound calls, working with truck drivers, dispatchers, shippers and receivers. While handling calls a Shipment Specialist will be responsible for problem-solving and utilizing professional communication. The ideal candidate will take initiative to continuously improve the performance and efficiency of themselves and the department. The Shipment Specialist department is a call center environment with a fast paced, fun atmosphere.

Essential Job Functions

Every task should focus on building valuable partnerships with customers, carriers and peers through proactive and effective communication.

  • Answer an average of 60-80+ inbound calls daily from carriers and customers with a friendly and can-do attitude
  • Fulfill requests by accurately updating and documenting shipment statuses in Echo’s internal system as well as communicating escalations appropriately
  • Contact carriers for time sensitive information and properly update Echo’s internal system
  • Monitor the team email queue and fulfill request promptly, utilizing excellent professional communication skills
  • Communicate issues proactively to the appropriate manager or team to ensure problems are resolved quickly
  • Express eagerness to expand knowledge of Echo and the transportation industry and is receptive to new ideas
  • Add value to the department by maintaining a strong work ethic and positive attitude

Requirements:

  • Team player attitude, both within the department as well as partnering with employees across the organization
  • Strong multitasking skills
  • Comfortable working with new technology software and competent in Microsoft Office products (Word, Excel, Outlook) and internet navigation as well as a minimum of 20 words per minute typing average
  • Flexible work schedule to include some evening and weekend work
  • Fluent in English
  • Attention to detail is paramount

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Employee training programs
Volunteer time off
Pet insurance
Peloton discounts
Employee assistance program
Business resource groups
Diversity, equity and inclusion program

Culture
Volunteer in local community
Chase Corporate Challenge, Chicago Cares
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Echo has it's own Softball league in the spring/summer!
Fitness stipend
Gympass!
Onsite gym
River North Gym is in the building
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

Echo employees are a driven group of professionals who keep goods moving, one shipment at a time. We recognize each employee’s entrepreneurial spirit with a suite of benefits that enable employees to bring their best to work. Whether it's running at the gym, connecting with your colleagues at happy hour, or spending time with your family, we want to make sure employees are satisfied with their Echo lifestyle.

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