Position Summary:

To provide exceptional technical support for all bswifters.

Fundamental Components:
We are looking for a Desktop Support Technician to provide technical assistance to our users. You will help install, upgrade and troubleshoot hardware and software systems.

If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase user satisfaction.

Background/Experience Desired:
1-3 years PC desktop equipment and associated software

Education:
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

Licenses and Certifications:
Customer Service/ is desired
Information Technology/ is desired
Information technology/ is desired
Office Support/ is desired

Functional Experiences:
Functional - Customer Service//1-3 Years
Functional - Information Management//1-3 Years
Functional - Information Technology//1-3 Years

Technology Experiences:
Technical - Asset Management//1-3 Years/
Technical - Desktop Tools//1-3 Years/
Technical - Hardware//1-3 Years/
Technical - Imaging//1-3 Years/

Required Skills:
General Business/Communicating for Impact/ADVANCED
General Business/Maximizing Work Practices/FOUNDATION
Technology/Selecting and Applying Technology Solutions/ADVANCED

Desired Skills:
Leadership/Collaborating for Results/FOUNDATION
Leadership/Creating Accountability/FOUNDATION

Additional Job Information:

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.