Driver Specialist at Grubhub

| Chicago
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Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 17+ million diners food ordering experience and we are partnered with 105,000 restaurants in 2,000 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, Eat24).

 

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

We are hiring for a Driver Specialist position in our Chicago location.  The Driver Specialist is responsible for the post drive experience for Independent Contractor (IC) Drivers within their specific area.  They will monitor specific metrics and work internally and cross functionally to ensure delivery partners are satisfied and meeting or executing company growth needs.  This position is essentially the delivery partners eyes, ears, and voice to Area Management.

Some Challenges You’ll Tackle

  • Growing and maximizing engagement within your driver network - work with regional operations team on programming, events, and individual driver outreach
  • Assist in efforts to help your area run smoothly by conducting restaurant visits, holding driver town halls, and testing out Grubhub delivery in your area
  • Serve as the point person for your active driver base - communicating quickly and professionally via phone and email to address inquiries with accuracy and urgency
  • Oversee driver scheduling process by using data to determine daily volume needs, verifying availability to support such needs, and communicating with local team
  • Responsible for inventory management, efficient distribution of equipment and promotional items

 

You Should Have

The ideal candidate must have a proven track record of success and want to grow within a top tech company. Thinking on your feet and openness to develop a diverse skill set while wearing different hats is a must.  Finally, willingness to grow, take on responsibility, and learn as much as possible is what will set candidates apart. This position is ideal for a competitive, good natured individual driven to succeed in a fast paced environment.   

 

  • High School Diploma or GED required
  • Driver and/or personnel management experience is preferred
  • Recruiting or community organizing experience is preferred
  • Previous experience with applicant tracking system a plus
  • Excellent interpersonal communication (both verbally and written) and leadership ability
  • Strong organizational skills and the ability to prioritize various activities a must
  • Data oriented- must be able to analyze data and report on metrics
  • Service oriented- must be friendly, positive, and handle difficult situations
  • Must be able to work independently or as part of a team
  • Advanced knowledge of Google Office products
  • Knowledge of Salesforce is a plus

And Of Course, Perks!

  • PTO. It’s true, we provide you a generous amount of time to recharge.
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week.
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.

 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here:DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
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