Grainger
North America's leading B2B supplier of maintenance, repair and operating supplies and related services.
Chicago, IL

EDI/ePro Support Specialist

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Company Overview

Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger's distribution centers and branches worldwide.

Position Description

  • Has knowledge of principles and processes for providing customer services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
  • Has knowledge of commonly-used concepts, practices, and procedures within a technical production support environment.
  • Requires high level of technical acumen in assessing customer needs quickly in a production environment to address post production support requests
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Becomes proficient with high level eProcurement document processing streams. Know how to identify essential information.
  • Observes, receives, and obtains information from all relevant sources, and utilize this to resolve a wide variety of system generated errors with speed, accuracy and efficiency.
  • Develops the ability to anticipate potential post production system issues by evaluating data and trends to escalating any abnormalities found.
  • Follows technical specifications and process documentation as available, in addition to documenting all variable process steps for individual reference.
  • Communicates effectively with others in writing or phone as indicated by the needs of the customers, suppliers and internal business partners.
  • Completes assigned tasks, based on priority within the defined service level agreement, and tracks daily work for metric reporting purposes.
  • Develop approaches for implementing continuous improvement, using logic and analysis to identify the strengths and weaknesses for assigned tasks.
  • Develops increasing proficiency of applications and systems used in the daily management of the technical support work. (i.e.Sterling Integrator, SAP, Ultra Edit, XML Spy, JIRA, ERMS; ClearSpider, CribMaster and various databases).
  • Ability to manually review and manipulate various data formats. (i.e. eProcurement formats: IDOCxml, cxml, xcbl, EDI, positional and proprietary; Keepstock DB)

Position Requirements:

  • Associate's degree preferred
  • 3+ years' experience in eProcurement or in a related area
  • Technical background
  • ePro experience would be a plus
  • Experience working with internal business partners and customers over the phone or in person
  • Great communication skills
  • Naturally curious
  • Detail Oriented
  • Great follow up skils

EEOC Statement

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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What are Grainger Perks + Benefits

Grainger Benefits Overview

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our benefits provide a wide range of programs and resources for nearly every aspect of the full life you and your family lead – supporting your life today and in the future.

Some benefits are provided automatically, while others are offered at reduced group rates. Whatever you need, you’ve got this because you’ve got Grainger. Visit GraingerTotalRewards.com for a complete picture.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Team members connect in, African American, Asian-Pacific Islander, Disability, Equality Alliance, Generational, Latino, Veterans and Women's Business Resource Groups.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Team members can contribute up to 75% of pay up IRS limits on a pre- or post-tax basis. Your contributions are always 100% vested.
401(K) matching
Grainger automatically contributes 6% of your eligible pay into your retirement savings plan account each pay period. This contribution is always 100% vested.
Employee stock purchase plan
You are eligible to participate in Grainger's ESPP once you have completed at least 90 days of service and are regular full-time or regular part-time, scheduled to work at least 20 hours a week.
Performance bonus
Charitable contribution matching
For every $1 a team member donates to charity, Grainger amplifies that impact with a $3 matched donation.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Grainger supports team members and their families who are in the process of adopting by reimbursing up to $6,000 per adoption for eligible expenses.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Beverages and coffee on demand in our downtown locations.
Onsite office parking
We offer employees discounted parking rates at our Chicago office locations.
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Our tuition reimbursement plan covers the first $5,250 per year towards a degree program. Amounts that exceed $5,250 are reimbursed at 50% and there is no program maximum.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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