End User Computing Administrator
Delivering one-of-a-kind cloud technology, accompanied by award winning customer service, Paylocity is a software company in a category of its own.
Poised to revolutionize the world of human capital management for hundreds of thousands of small and medium sized businesses, we are seeking the best and the brightest to help us create the future – enabling our customers to be employers of choice for their employees and supervisors.
Our Product & Technology organization nurtures a dynamic agile work environment full of talented individuals with a variety of thoughts, ideas and backgrounds working in small squads around a shared mission. Guided by our development principles, and a passion for compelling software, we come together to deliver great products and make Paylocity an exciting place to work.
The End User Computing Administrator will be the frontline in solving technical problems for our users and are instrumental in developing solutions to best address our Paylocity teammate’s needs in a fast, reliable method. The EUC Admin will provide support as needed via chat, email, and telephone ACD queues. During our interactions, we take part in the troubleshooting and support for internal employee workstations, software, laptops, mobile devices and printers. The EUC Admin role is the entry point to all support requests for our Paylocity teammates. These teammates have the unique opportunity to provide a positive first interaction for all teams within Paylocity!
Are you the teammate we are looking for?
Who you are:
- At ease working at all levels of the organization
- Driven to serve our customers
- Interested in staying current by applying new technologies
- Able to work in a collaborative environment with a willingness to share your ideas
- Able to work independently on modules and complete tasks with high quality, but unafraid to seek out suggestions from other team members
- Excited to work on cutting-edge technology
How we work:
- Curiosity and candor; the quality of the idea wins the day
- Casual, focused, and agile environment operating under our shared principles
- Customers at the center of everything we do
- Small, mission-focused squads with an entrepreneurial spirit backed by enterprise investments
- Consistent routines across stakeholders to ensure complete transparency
- Close working relationship between executive stakeholders and customers
What we offer:
- A compelling mission to elevate payroll and human resources across the backroom and into the boardroom
- Focus on helping our customers automate manual processes, appeal to the modern workforce, and glean insights from analytics
- Lean enabling process that focuses on putting our customers at the center of everything we do
- A commitment to investing in our products, hiring the best talent, and giving them the chance to meaningfully contribute to a vast market opportunity
- Ample opportunity and encouragement to stay current with external training
- A phenomenal culture that keeps getting better
Required Experience:
- Technical knowledge of PC and desktop hardware
- Technical knowledge of laptop and mobile devices
- Hands-on hardware troubleshooting experience
- Knowledge of Active Directory
- Technical knowledge of Printers
- Working technical knowledge of current operating systems and troubleshooting best practices
- Able to read and understand technical manuals and procedural documentation
- Ability to conduct research into PC issues and products as required
- Ability to work on multiple projects at one time
During the last three months, you would have:
- Experimented with new technology
- Find enjoyment in learning about new technologies
- Tackled new and difficult problems
- Exhibited a sense of ownership for solving difficult problems
- Displayed a natural curiosity within the Technical space
- Provided direct support with: ACD Queue Phone Support, Chat (Collaboration Tools, Slack & Skype) & Email Support, Software Installation/Troubleshooting, Active Directory Account Management, Act as a point of reference to navigate Technology space with general "How To" assistance, Bitlocker Management, Software License Management, Internal Appstore Approvals, VPN Authentication Management, System & Solution documentation, Tracking our hardware and software assets
Paylocity's Awards:
- Glassdoor Best Places to Work 2014, 2017, 2018
- Glassdoor Highest Rated CEO's 2014, 2017
- CIO Applications Top 25 HR Technology Solution Providers 2017
- Deloitte Technology Fast 500 2013-2017
- DC Digital Top Work Places 2016-2017
- 101 Best & Brightest Companies to Work for in Chicago 2008-2017
- Top 100 Digital Companies in Chicago 2012-2017
- Best Places to Work Idaho 2017
- Best Places to Work Orlando Business Journal 2016-2017
- Best & Brightest Companies to Work for in the Nation 2014, 2017
Who you are:
- At ease working at all levels of the organization
- Driven to serve our customers
- Interested in staying current by applying new technologies
- Able to work in a collaborative environment with a willingness to share your ideas
- Able to work independently on modules and complete tasks with high quality, but unafraid to seek out suggestions from other team members
- Excited to work on cutting-edge technology
How we work:
- Curiosity and candor; the quality of the idea wins the day
- Casual, focused, and agile environment operating under our shared principles
- Customers at the center of everything we do
- Small, mission-focused squads with an entrepreneurial spirit backed by enterprise investments
- Consistent routines across stakeholders to ensure complete transparency
- Close working relationship between executive stakeholders and customers
What we offer:
- A compelling mission to elevate payroll and human resources across the backroom and into the boardroom
- Focus on helping our customers automate manual processes, appeal to the modern workforce, and glean insights from analytics
- Lean enabling process that focuses on putting our customers at the center of everything we do
- A commitment to investing in our products, hiring the best talent, and giving them the chance to meaningfully contribute to a vast market opportunity
- Ample opportunity and encouragement to stay current with external training
- A phenomenal culture that keeps getting better
Required Experience:
- Technical knowledge of PC and desktop hardware
- Technical knowledge of laptop and mobile devices
- Hands-on hardware troubleshooting experience
- Knowledge of Active Directory
- Technical knowledge of Printers
- Working technical knowledge of current operating systems and troubleshooting best practices
- Able to read and understand technical manuals and procedural documentation
- Ability to conduct research into PC issues and products as required
- Ability to work on multiple projects at one time
During the last three months, you would have:
- Experimented with new technology
- Find enjoyment in learning about new technologies
- Tackled new and difficult problems
- Exhibited a sense of ownership for solving difficult problems
- Displayed a natural curiosity within the Technical space
- Provided direct support with: ACD Queue Phone Support, Chat (Collaboration Tools, Slack & Skype) & Email Support, Software Installation/Troubleshooting, Active Directory Account Management, Act as a point of reference to navigate Technology space with general "How To" assistance, Bitlocker Management, Software License Management, Internal Appstore Approvals, VPN Authentication Management, System & Solution documentation, Tracking our hardware and software assets
Paylocity's Awards:
- Glassdoor Best Places to Work 2014, 2017, 2018
- Glassdoor Highest Rated CEO's 2014, 2017
- CIO Applications Top 25 HR Technology Solution Providers 2017
- Deloitte Technology Fast 500 2013-2017
- DC Digital Top Work Places 2016-2017
- 101 Best & Brightest Companies to Work for in Chicago 2008-2017
- Top 100 Digital Companies in Chicago 2012-2017
- Best Places to Work Idaho 2017
- Best Places to Work Orlando Business Journal 2016-2017
- Best & Brightest Companies to Work for in the Nation 2014, 2017