Customer Success Team Leader (USA)
Bringg’s vision is to make delivery and fulfilment orchestration accessible, usable
and valuable to everyone. To achieve this we will continue to innovate and be the #1 delivery and fulfillment orchestration platform for our Retail and Logistics customers, while bringing to market new Off-the-Shelf offerings. In order to succeed with our SaaS business model, Customer Success is absolutely vital to our long-term profitability. Bringg’s Customer Success Team Lead will be responsible for growing and managing our customer success managers and for ensuring customers are realizing maximum business value across the customer lifecycle. This role includes responsibilities for Customer Success activities and outcomes
What will you do?
- Select, manage, coach, and mentor a talented team of Customer Success Managers who each manage a portfolio of Enterprise B2B clients
- Take active ownership to enable the retention, growth, and advocacy of Bringg`s customers
- Contribute to creating scale methodologies, processes, knowledge mapping, and best practices, collaborating across departments to help improve our customer journey
- Guide team members to create proactive success plans to drive value and mitigate risks
- Serve as a focal point for customer escalations
- Develop deep and ongoing understanding of Bringg’s solutions and the competitive space
What you need to have?
- ·Experience managing a customer success team - Minimum of 3 years
- At least 5 years’ experience in Software companies as Customer success Manager for international large enterprises
- Excellent communication skills with customers and key executives
- A proactive, self-starter mindset and a passion for constant improvement
Nice if you have:
- Technical knowledge and skills related to software solutions (Experience with SQL, API, Log analyses,etc.)
- SaaS company experience
- Spanish/Portuguese fluency