Enterprise Systems Analyst

| Chicago
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Passionate about making a difference in the world of genomics?


With the advent of genomic sequencing, we can finally decode and process our genetic makeup. We now have more data than ever before but providers don't have the infrastructure or expertise to make sense of this data. We're on a mission to connect an entire ecosystem to redefine how genomic data is used in clinical settings. We are looking for an Enterprise Technical Support Representative who will provide top-notch support to our external customers interfacing with Tempus products and platforms. 


What You'll Do:


  • Field inbound technical questions via phone and email ticketing systems from providers, care teams & front-line Sales
  • Assist with provisioning of access to our products and systems for customers (both Tempus and third-party-- think Okta and/or AWS)
  • Delight customers by responding quickly and professionally to their requests
  • Conduct calls, webinars and screen-shares with customers of how to navigate our tools
  • Create how-to’s and wiki’s for Technical Support processes for quick reference
  • Analyze common customer requests and trends to work smarter
  • Document all communication and maintain appropriate records and maintain a database of client information 

Qualifications:

  • Minimum of 2 years in an IT related field and/or relevant customer service role
  • Experience administering identity management products (MS Active Directory, Okta, etc)
  • Exceptional customer service and communication skills, including writing reports, business correspondence, user instructions, and procedures
  • Proficiency supporting both Mac OS-X and Microsoft Windows
  • Ability to work in fast-paced, agile environments, including off-hours support if needed 
  • Scripting language experience is a plus (Powershell, Macros, Python, Powershell, C++, Java, etc.) 
  • Previous experience in the healthcare sector a plus
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AWSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • tableuAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

600 WEST CHICAGO AVENUE, Chicago, IL 60654

An Insider's view of Tempus

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are Tempus Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
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