The Role: Our Global Facilities & Real Estate team is seeking an experienced and dynamic Director of Facilities to lead FM Services in our Americas region. Our offices are an important factor in making Morningstar a great place to work, and this role is key delivering an outstanding experience for everyone who comes into our space. The role is based in Morningstar’s downtown-Chicago headquarters and oversees the entire Americas portfolio, which is made up of 13 offices ranging in size from 285,000 square feet to 442; it includes co-working spaces, offices acquired through acquisition, and facilities custom-built to Morningstar’s exacting workplace design standards. The Director of Facilities, Americas role is critical in managing the physical spaces, and the facilities team members who support these spaces, with a unified goal of providing consistently excellent experiences for our customers, co-workers and partners.
Oversee Morningstar’s offices in the Americas, ensuring that all spaces are in good working order and that day-to-day business can be conducted safely and efficiently
Motivate, lead, mentor, and coach team members to deliver excellent service while maintaining high levels of employee engagement
Implement and monitor adherence to Morningstar’s global facilities policies and procedures across the Americas portfolio
Help to develop and monitor regional and office-level key performance indicators
Participate in and drive innovation on sustainability-related initiatives for facilities, including but not limited to reporting on carbon footprint metrics for all Morningstar offices in the Americas
Provide leadership for the successful implementation of facilities projects, including office moves, hoteling implementation, space restacks, additional space build outs, etc.
Proactively manage complicated facilities matters that arise in the US and Canada to ensure professional and timely resolution, with ample communication
Participate in annual and periodic budgeting processes, and stay within established budgets for recurring and one-off facilities expenses in the region
Actively participate in the creation, implementation, maintenance and testing of the business continuity plan and business impact analysis for the Facilities function in each of the portfolio’s offices
Maintain positive relationships with landlords, sub-contractors, suppliers, architects, consultants, and employees
Minimum of 10 years of management experience.
Minimum of 10 – 15 years’ experience working in facilities management.
Customer-oriented with a strong service mentality.
Must be a results-driven, process-oriented individual obsessed with continuous improvement.
Strong problem-solving skills—the individual identifies and resolves problems in a timely manner and gather and skillfully analyzes information.
Strong planning and organizational skills—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Ability to adapt–the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
Excellent written and verbal communication and interpersonal skills