Field Dispatch Coordinator

Magnificent Mile (Chicago)

$35 – 38K on target earnings

2017 National Winner for the ‘Best and Brightest Companies to Work For Program’

PHMG is the world's leading audio branding agency, uniting copy, voice and music to create inspiring productions for the likes of Audi, Adidas and Coca-Cola. Following our successful first year in Chicago, we’re in continuous hyper-growth mode – and are currently one of Chicago's fastest growing media companies. As we approach our 20th anniversary as a business, we’re recruiting for a passionate and experienced Field Dispatch Coordinator to join our team, based centrally in Chicago next to the new flagship Apple store on North Michigan Avenue.

Your role will involve managing and scheduling regional teams of telecoms engineers and third party partners across North America, while controlling the scheduling, resourcing and planning of our installations. PHMG North America plans to double in size in 2018, as we launch grow our brand in new markets across the US. We want you to be part of our exciting expansion. So if you are passionate, highly organized and want to work with an established, world-leading brand, please contact us today.

Responsibilities of Field Dispatch Coordinator:

• Hands-on planning, scheduling and managing all North American field engineering works
• Daily performance monitoring and control of field engineers and third party suppliers
• Acting as the central point of contact for all telcom audio engineers and operational aspects of field service delivery
• Managing and coordinating all logistics related to hardware delivery, transport, and overnight stay of engineers
• Ensuring the seamless installation and upgrade of telecoms and audio hardware at customer sites
• Contractor scheduling, management and daily liaison
• Update Dailey and Weekly reports

Experience, skills and qualities required:

• Experience in the end-to-end planning, resourcing, and scheduling of national telecoms or datacoms engineering works
• Experience in the day-to-day coordination of telecoms, datacoms or installation engineers
• Knowledge of telecoms systems (PBX, VOIP, Cloud) or data communication infrastructure is a plus
• Strong communication skills, particularly in a B2B environment and in challenging situations
• Technically focused a plus, with a commitment to innovation, drive and ambition
• Self-starter who is strongly motivated by targets
• Highly organized, methodical and dedicated to efficiency
• Excellent written and verbal communication skills
• The ability to work under pressure, problem solve and take initiative when faced with complex client issues, while maintaining a consistently positive attitude

Perks of working at PHMG:

• Competitive base salary with on target earnings of $35-38K
• 18 days PTO plus up to 8 federal holidays
• A range of benefits through our PH Perks Program
• Medical, dental, vision and life insurance
• All-expenses paid company events in sought after venues
• Fundraising initiatives for local Chicago based charities through the PHMG Foundation
• Exciting social scene and lively atmosphere
• Dynamic offices with spectacular views of lake Michigan
• Onsite pool and ping pong tables
• Early finish incentives with half-day off on the day after your birthday
• Free gym membership following promotion

Company profile:

PHMG is the world’s leading audio branding agency, working with 32,000 clients in 39 countries across the globe – including the likes of Audi, Adidas, Coca-Cola and Samsung. We are expanding across North America to increase our 80% share of the market and were named 2017 National Winner for the ‘Best and Brightest Companies to Work For Program’ alongside: Puma, Verizon, Stryker, Page Group, Haribo, Echo Logistics, TQL and LaSalle Network.

Blending an exclusive Brand-Sound-Track™, creative copy and world-class voice artistry, we develop audio brands that represent the distinct identity of each individual client, with each element entrusted to the industry’s finest writing, composition and voiceover talent. These inspiring productions replace the beeps or silence traditionally heard on-hold, connecting with a captive audience to engage listeners, encourage inquiries and create the most professional company image in this vital channel for consumer communication. As a proud member of the ICS, PHMG is committed to delivering world class customer service – and has earned an outstanding overall client satisfaction rate of 98.5%.

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.