Field Operations Manager - IL,WI,MN,MO,KS

| Chicago

You Found Us…

 

 

Or maybe we found you. Either way, welcome to TradeRev. TradeRev is using innovation, technology, and creativity to make car sales fast, fair, and easy for everyone. Our mobile app creates a digital marketplace where car dealers can launch and participate in live, real-time auctions right from the palm of their hands. Our technology makes buying and selling cars simple, convenient, and transparent for everyone involved. 

 

 

Who We Are:

 

 

At TradeRev, we’re a high-tech, high-energy, lightning-fast environment where no two projects, customers, or work days are ever the same. As we see it, boredom breeds predictability and fortune favors the bold. We are coding rock stars, digital ninjas and the most fearless sales and operations teams on the planet. We’re designers, data analysts, marketers, project managers, trainers and even a few lawyers thrown in for good measure. We’re not all “car people” but we share an obsession for customer service and passion for disrupting the status quo. Addicted to challenge? Thrive on change? Put your creativity, personality, and talent to work and help us transform one of the largest, most dynamic industries in the world. So, as we set our sights to dominate North America and expand TradeRev’s reach around the globe, the only thing we’re missing – is you.

 

 

TradeRev is looking for a Field Operations Manager to be responsible for directing and coordinating all field operations within their assigned geographic area.  The primary goal is to develop and manage teams of field coordinators that are focused on being customer obsessed and motivated to deliver high-quality inspections.  Managers and coordinators will also be focused on maintaining and improving seller relationships.

 

Duties and Responsibilities:

  • Serve as a player/coach, jumping in and helping to develop the coordinator’s skills and experience by doing the job with coordinators in real time

  • Understand TradeRev policies, processes, procedures

  • Understand the tools used to conduct enhanced inspections

  • Develop field operations teams capable of delivering exceptional inspection services.  This includes your ability to:

    • Recruit, screen, and hire individuals who fit the TradeRev culture and who have the capacity to learn and perform all relevant inspection

    • Train, motivate, coach, counsel and mentor team members.  These actions are a critical part of the manager’s responsibilities and are done primarily by regularly riding with field coordinators during inspections to assess their skill levels and support their continued growth and development.  The Field Operations Manager is the field coordinator’s first level of support to resolve customer, technical support or personal issues that impact their job performance.

  • Manage your district and partner with the sales teams to provide our dealers with a customer-obsessed experience.

  • Work with sellers to provide training, in-field technical support, and other services to deliver a customer-obsessed experience through fast, fair, and easy operational processes.

  • Monitor and track performance (quality and quantity) and ensure that performance feedback is provided to each individual not less than weekly and monthly.    

  • Serve as back up for assigned field coordinators to ensure customer requirements are met during vacation, other absences or when scheduling conflicts arise.

 

Desired Skills and Experience:

  • College Degree focus on Automotive Sales an asset; Bachelor’s Degree required or equivalent experience

  • 2+ years experience managing a team required, experience managing a remote team is preferred

  • Prior experience within the automotive industry preferred

  • Experience in providing superior customer service

  • Experience and comfort with web and mobile technology is a must

  • Excellent interpersonal, negotiation and communication skills with strong attention to detail

  • Ability to maintain calm and diplomatic in dispute resolution situations

  • Autonomous, self-driven, proactive and a team player

  • Excellent organizational and communication skills

  • Competent Microsoft Office skills

  • Valid driver’s license

  • Travel in excess of 75%

 

We thank all interested candidates; however, only those selected for an interview will be contacted.

 

TradeRev is an equal opportunity employer committed to diversity.

 

TradeRev is committed to providing employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DojoLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our Chicago office is located in River West on the North Branch of the Chicago River. We have free shuttles to major train stations and CTA lines.

An Insider's view of KAR Global

What's something quirky about your company?

Our culture is more like a family than colleagues. One of my favorite aspects about this office is our Parents-designated Slack channel—an online team collaboration site. It is a great reminder we aren’t just employees, but we can be moms and dads at work, shamelessly sharing fun stories about our personal lives.

April

Senior Product Manager

What's the biggest problem your team is solving?

KAR Global’s DevOps teams are always solving unique problems, but tackling complexity is the real challenge. We’ve found that meaningful solutions come when we don’t focus on fighting fires reactively and instead work collaboratively on building proactive frameworks and implementing forward-thinking processes.

Brandon

Jr. DevOps Manager

What does your typical day look like?

We start the day with a 15-minute huddle to talk about progress from the day before, the day’s plan and barriers to success that need to be addressed. This gives us a clear understanding of our priorities for the day. Our teams are dynamic, so every member of our project team works together each day to discuss design approaches and share ideas.

Mo-Ting

Lead Backend Engineer

What are KAR Global Perks + Benefits

Culture
Volunteer in local community
KAR Auction Services gives every full-time employee a day with pay to volunteer with your favorite cause.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications
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