Field Operations Onsite Administrator III

| Chicago

The Team:

At Edovo, our mission is to help everyone connected to incarceration build better lives. We’ve created a secure digital platform to expand education behind bars, reduce recidivism and to support the vocational, rehabilitation and communication needs of the 2.2 million people in jails and prisons. Users have access to thousands of hours of self-guided learning materials. Upon release, our learners have the option to continue their progress on the outside. Edovo offers courses in subjects ranging from basic literacy and GED to career exploration and cognitive behavioral therapy. We’re also building tools to keep people in touch with jobs, social services, friends, and family. Our team is committed to supporting opportunities for justice-involved people.

 

Don’t take it just from us. Awards, publications, grants, and partnerships all around the country are recognizing the momentum and impact of Edovo. A select few: Global EdTech Startup Champion in London out of 1,000+ competitors; GIIRS Platinum Rating for social impact; MacArthur Foundation Grant Award Winner; Forbes article feature; Chicago Community Trust grant award winner; Impact Engine portfolio member; SXSW Civic Tech Innovation Pitch Competition runner-up; Chicago Innovation "Up and Comer" Award winner; and so much more.

 

Check out a brief picture of our program from the perspective of the people who use it. Visit Edovo on Vimeo for more.

 

The Role:

Location: Chicago, IL (Onsite at a Correctional Facility)

Work Schedule: 6 Month Contract to Hire – Full Time, standard business hours with the ability to accommodate multiple time zones. The Field Operations Onsite Administrator III may need to occasionally work nights and weekends.

Travel: Travel up to 30% (Midwest)

Compensation: Based on experience level

Benefits: Upon Hire Only - Benefits package will include health, dental, vision and paid vacation

Primary Duties: 

·       Facilitate client meetings and track deliverables based on priority.

·       Communicate effectively with the Chicago and Cypress team providing status on day to day activities.

·       Drive New Features Request as released from product by providing QA checks and onsite testing.

·       Provide training and support to Onsite Administrators I and II.

·       Tier 2 troubleshooting and triage of support tickets.

·       Knowledge transfer support tickets to Tier 3 (Product, Development and NOC).

·       Perform quality assurance checks on system and product delivery.

·       Track and ensure all contractual SLA’s are being met

·       Basic monitoring and maintenance of hardware in the field

·       Locate and contract local support technicians

·       Dispatch and support field technicians

·       Test hardware with field technicians, (APs, servers, phone, BCD/kiosk, tablets, ATA)

·       Configure/Kitting of all hardware ATAs, POE Switches, Firewalls, Routers, Tablets, etc.

Additional Duties Include:

       Ability to brainstorm, analyze and solve problems

·       Attend company trainings and meetings and other learning opportunities to expand knowledge of company position, products and self-development

·       Exhibit strong emotional intelligence in a very stressful environment

·       Ability to work in a highly regulated environment following all guidelines and procedures

·       Strong written and verbal communication with ability to work with other team members using our technology platforms

·       Strong computer skills for report creation, presentations and data entry

 

·       Self-motivated with ability to work & think well independently

·       Attention to detail a MUST!

·       Exceptional interpersonal skills; ability to build strong relationships throughout the company and with our customers

·       Interacts professionally with Edovo customers, understand their needs, and support them

·       Overtime may be necessary as work-load dictates. This may include weeknights or weekends    

Skill/Experience/Education:

               ·       Must maintain valid Driver’s License

·       Minimum 5-10 years of Field Operations experience with at least two years of demonstrating sound organizational skills

·       Skilled at MS Office software (Excel and Word a plus) and Google

·       Must be able to use a Smartphone and any related applications required for the job or timekeeping

 

·       Must be willing to travel if required

·     All employees are subject criminal and financial background checks as required by Edovo and its partners within the jail or prison system. In addition, employees must provide written details of any visitation within a prison or jail system for personal or professional reasons within the last 5 years.

·   High School Diploma and some college preferred                                                                                            

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

·       While performing the duties of this job, the employee is frequently required to sit and walk and talk or hear; and use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally climb or balance, stoop, kneel, crouch or crawl.

 

·       The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 100 pounds.

 

·       Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

·       Must be able to have manual dexterity to operate equipment and tools required on the job

 

How to Apply:

Edovo is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This is a full-time position in Chicago, IL.  If you’ve had the chance to read all the way to the end, please let us know by putting “[Unlock potential]” at the beginning of your resume. We look forward to hearing from you.

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Location

Located steps from the Chicago Brown Line stop, Edovo's River North headquarters features a newly renovated office near dozens of bars and restaurants

An Insider's view of Edovo

What’s the vibe like in the office?

Our office is a friendly and supportive place to engage in the innovative and challenging work we perform day in and day out. The Edovo team is a family of caring professionals who’s integrity and positive outlook keeps us motivated in this fast-paced industry. We're all about teamwork and collaboration

Augie

Community Engagement Manager

How do your team's ideas influence the company's direction?

We have a firm culture of autonomy and push back. As a founder I know I'm wrong on a lot of things and I expect my team to think independently. I encourage them to utilize the skills and knowledge I hired them for and push back so we collectively determine the best path forward. Our company and products are all about collaboration and inclusion.

Brian

CEO / Founder

What are Edovo Perks + Benefits

Edovo Benefits Overview

Edovo is committed to providing opportunities for both personal and professional development. Our employees are family, and we treat them that way. Edovo's mission and social impact work provides a unique opportunity to spend each day doing something that directly impacts the lives of thousands of individuals. And even better, we use cutting edge technology and product development to do it. Working face to face with those affected provides a strong sense of personal fulfillment that is unrivaled amongst other companies.

Culture
Volunteer in local community
Edovo hosts company wide days of service and actively engages with local support organizations across the country.
Partners with Nonprofits
Edovo partners with both national and local support organizations and advocacy groups. Edovo also works with national research partners on measuring impact of our program.
Friends outside of work
Communal dinners and casual hangouts are common. Employees are encouraged to post events they are interested in company wide.
Daily stand up
Product, engineering, and network teams hold daily stand ups. Other teams maintain consistent contact and provide regular updates
Open door policy
At Edovo, leadership is constantly available and works side by side with all members of their department. Employees are encouraged to share their ideas and voices at all levels of the organization
Team owned deliverables
Edovo teams are highly collaborative, working closely to complete projects and achieve project milestones.
Team based strategic planning
Edovo projects and product development cycles are carefully planned prior to initiation. Strategic product roadmaps are created to ensure we remain cutting edge in a changing correctional environment.
Open office floor plan
Enjoy our recently renovated office space with large communal workspace, private work rooms, and team specific works areas.
Diversity
Highly diverse management team
Strong mix of diversity on Edovo leadership, both in terms of individual as well as professional background and work experience. What ties us together is our mission and mutual passion.
Health Insurance & Wellness Benefits
Disability Insurance
Edovo offers optional disability insurance as part of our benefits package.
Dental Benefits
Edovo offers optional dental insurance as part of our benefits package.
Vision Benefits
Edovo offers optional vision insurance as part of our benefits package.
Health Insurance Benefits
Edovo offers optional health insurance as part of our benefits package. Health plans are partially subsidized by the company.
Life Insurance
Edovo provides a basic amount of Life Insurance as part of our benefits package and employees can select additional coverage.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Edovo also provides 2 weeks of leave for the secondary caretaker.
Remote Work Program
Edovo has a highly flexible work remote policy, allowing team members to work remote as needed. We encourage in person presence, but we're built on trust and believe results speak for themselves.
Vacation & Time Off Benefits
Unlimited Vacation Policy
We encourage team members to utilize our unlimited PTO policy to destress and pursue travel opportunities to further enhance their perspectives and personal inspirations. Be sure to share pics!
Generous PTO
Unlimited PTO
Paid Holidays
Perks & Discounts
Casual Dress
Be comfortable, but respectful. We want to ensure our team is comfortable and focused on changing lives, not what they're wearing
Commuter Benefits
Tax deductible CTA plans are sponsored through Edovo
Company Outings
Group outings to see criminal justice speakers and impact events throughout Chicago
Stocked Kitchen
Unlimited snacks
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Edovo frequently sponsors attendance at beneficial conferences and networking opportunities
Cross functional training encouraged
Edovo teams work collaboratively and flexibly. That's why it's important for team members to have training in multiple areas and a well rounded knowledge of Edovo's business practices.
Promote from within
We believe in internal development and building trust within our team. That's why we look for opportunities to help our team members succeed and grow
Time allotted for learning
We host cross-departmental learning sessions to ensure all team members are informed and knowledgable about Edovo's core business.

Additional Perks + Benefits

Getting the chance to work in jails and prisons to directly improve people's lives, what's better than that!

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