Field Service Technician - Ft Wayne, IN at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Responsibilities include optimization and support of complex communication systems.
Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments. Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Must have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision
Must be able to solve customer problems quickly during stressful situations
Duties may also include:
Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
Continuous training in the latest technologies and troubleshooting techniques
Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations
**Must be able to obtain background clearance as required by government customer**
2 year associate's in electronics or IT preferred
4+ years field experience as a System technician.
Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment
Unique combinations of both multi-site RF communications system and/or computer/networking skills are required.
The ideal candidate must demonstrate systems experience and have a minimum of 4 years of related experience with the following equipment:
Motorola Base Stations (STR series, GTR series, Quantar, etc.)
Centracom Consoles (Gold Elite, MCC7500, MCC7100)
Channel Banks and T1 Circuits
Computer IP Networks and Configuration
Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred
The Candidate must have skills in the use of various communications test equipment including:
Communication System Analyzers
Ethernet Link test sets
T1 Test Sets
TIMS (Transmission Impairment Measurement Set)
Digital RF Power Meter
Individual must have a knowledge of one or more of the following: Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.
Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Ideally the individual should have or be pursuing at least one network certification:
Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios or consoles.
Applicant must be proficient with Microsoft Office products and Motorola Radio Programming Software suite.
Must have excellent communications skills and always present a professional image.
Must have a current, valid driver’s license and no traffic violations.
- Associates degree or 2+ years in IT, Networking, System Administrator, Technician, Field/System Specialist, RF, or LMR.
Referral Payment PlanYes
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.