Field Service Technician at Motorola Solutions
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At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewD0444 Support customer in the North Eastern US. We provide break fix, 24 hour on call, preventive maintenance, admin support and third party support.
Should have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
Should have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
Should be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
Should have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
Should be self-motivated and self-managed to perform the required duties at a distance from direct supervision
Must be able to solve customer problems quickly during stressful situations
Duties may also include:
Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
Continuous training in the latest technologies and troubleshooting techniques
Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations
2 year associate's in electronics or IT preferred
The ideal candidate would have 2+ years field experience as a technician.
Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment
Unique combinations of both multi-site RF communications system and/or computer/networking skills are required.
The ideal candidate would demonstrate systems experience and have a minimum of 2 years of related experience with the following equipment:
Motorola Base Stations (STR series, GTR series, Quantar, etc.)
Centracom Consoles (Gold Elite, MCC7500, MCC7100)
Channel Banks and T1 Circuits
Computer IP Networks and Configuration
Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred
The idea candidate would have skills in the use of various communications test equipment including:
Communication System Analyzers
Ethernet Link test sets
T1 Test Sets
TIMS (Transmission Impairment Measurement Set)
Digital RF Power Meter
The ideal candidate would have a knowledge of one or more of the following: Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.
The ideal candidate should be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Ideally the individual should have or be pursuing at least one network certification:
**Must be able to obtain background clearance as required by government customer**
**Must reside in Central New York*
- Networking or Radio Frequency (RF) experience
- Associates or Networking Certificate and 1+ years experience or 2+ years total experience in networking, IT, RF, and LMR
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.