Field Service Technician at Motorola Solutions

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
D0444 Support customer in the North Eastern US. We provide break fix, 24 hour on call, preventive maintenance, admin support and third party support.
Job Description
  • Should have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

  • Should have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

  • Should be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

  • Should have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

  • Should be self-motivated and self-managed to perform the required duties at a distance from direct supervision

  • Must be able to solve customer problems quickly during stressful situations

 

Duties may also include:

  • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

  • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

  • Continuous training in the latest technologies and troubleshooting techniques

  • Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

 

Specific Knowledge/Skills:

  • 2 year associate's in electronics or IT preferred

  • The ideal candidate would have 2+ years field experience as a technician. 

  • Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment

  • Unique combinations of both multi-site RF communications system and/or computer/networking skills are required. 

  • The ideal candidate would demonstrate systems experience and have a minimum of 2 years of related experience with the following equipment:

    • Motorola Base Stations (STR series, GTR series, Quantar, etc.)

    • Centracom Consoles (Gold Elite, MCC7500, MCC7100)

    • Channel Banks and T1 Circuits

    • Computer IP Networks and Configuration

    • Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

  • The idea candidate would have skills in the use of various communications test equipment including:

    • Communication System Analyzers

    • Ethernet Link test sets

    • T1 Test Sets

    • TIMS (Transmission Impairment Measurement Set)

    • Digital RF Power Meter

  • The ideal candidate would have a knowledge of one or more of the following: Motorola Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.

  • The ideal candidate should be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

  • Ideally the individual should have or be pursuing at least one network certification:

    • Network+

    • CCNA

    • NRS1

    • Related certification

**Must be able to obtain background clearance as required by government customer**

**Must reside in Central New York*



Basic Requirements
  • Networking or Radio Frequency (RF) experience
  • Associates or Networking Certificate and 1+ years experience or 2+ years total experience in networking, IT, RF, and LMR

Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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