PURPOSE

The Field Success team is responsible for growing Pampered Chef’s North American business by building the active consultant base, increasing productivity, and supporting consultants to help them achieve success. The group is responsible for the annual commercial plan and execution and identifying opportunities to improve the consultant and party experience. 

The Field Success Specialist is responsible for optimizing the virtual and in-person party and selling experiences as measured by economics results. This role reports to the Manager, Field Success.

KEY RESPONSIBILITIES

• Be the subject matter expert on how various partytypes and selling opportunities work today, including tactics and approaches that have impacts on financial outcomes
• Support research activities to drive to insights, and generate concepts on improvements to existing experiences, services, and solutions
• Support the development of party experience training content for monthly webinars, the DASH learning platform for Consultants and at offsite events, such as National Conference
• Partner with cross-functional team members to deliver impactful seasonal product launches
• Help execute the commercial sales plan, with focus on party experience support for parties and promotional offerings
• Partner with the Field through councils and other means to identify future and reinforcement opportunities
• Facilitate and conduct outreach to publicize and reinforce untapped opportunities that are already having success in pockets of the field
• Support the scale and launch of improved experiences to the full field of direct sales consultants
• Help build Pampered Chef’s innovation culture and contribute directly to a key area of our business

MEASURING SUCCESS

• Key KPIs you’ll be responsible for achieving include Selling Consultants, Revenue per Selling Consultant, Recruits and New Consultant Sales

EDUCATION & EXPERIENCE

• A bachelor’s degree is required
• At least two years of experience in a role that requires strong communication and adaptable decision-making
• You should have a strong understanding of social media platforms, such as Facebook and Instagram
• Strong communication skills a must
• You should love engaging with customers (our consultants!) and designing solutions and experiences to meet user needs
• You are driven by empathy and a passion for understanding people and their motivations
• You have experience with quantitative research and a genuine passion for data
• You are smart, curious, and able to take on problems and build solutions quickly
• You want to dive in, roll-up your sleeves, and do whatever it takes to solve problems and meet the team’s goals