Field Success Specialist at Pampered Chef

| Chicago
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PURPOSE

The Field Success team is responsible for growing Pampered Chef’s North American business by building the active consultant base, increasing productivity, and supporting consultants to help them achieve success. The group is responsible for the annual commercial plan and execution and identifying opportunities to improve the consultant and party experience. 

The Field Success Specialist is responsible for optimizing the virtual and in-person party and selling experiences as measured by economics results. This role reports to the Manager, Field Success.

KEY RESPONSIBILITIES

  • Be the subject matter expert on how various partytypes and selling opportunities work today, including tactics and approaches that have impacts on financial outcomes
  • Support research activities to drive to insights, and generate concepts on improvements to existing experiences, services, and solutions
  • Support the development of party experience training content for monthly webinars, the DASH learning platform for Consultants and at offsite events, such as National Conference
  • Partner with cross-functional team members to deliver impactful seasonal product launches
  • Help execute the commercial sales plan, with focus on party experience support for parties and promotional offerings
  • Partner with the Field through councils and other means to identify future and reinforcement opportunities
  • Facilitate and conduct outreach to publicize and reinforce untapped opportunities that are already having success in pockets of the field
  • Support the scale and launch of improved experiences to the full field of direct sales consultants
  • Help build Pampered Chef’s innovation culture and contribute directly to a key area of our business

MEASURING SUCCESS

  • Key KPIs you’ll be responsible for achieving include Selling Consultants, Revenue per Selling Consultant, Recruits and New Consultant Sales

EDUCATION & EXPERIENCE

  • A bachelor’s degree is required
  • At least two years of experience in a role that requires strong communication and adaptable decision-making
  • You should have a strong understanding of social media platforms, such as Facebook and Instagram
  • Strong communication skills a must
  • You should love engaging with customers (our consultants!) and designing solutions and experiences to meet user needs
  • You are driven by empathy and a passion for understanding people and their motivations
  • You have experience with quantitative research and a genuine passion for data
  • You are smart, curious, and able to take on problems and build solutions quickly
  • You want to dive in, roll-up your sleeves, and do whatever it takes to solve problems and meet the team’s goals 
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • OracleDatabases

Location

We get to mix it up! PC has offices in Addison and in downtown Chicago.

What are Pampered Chef Perks + Benefits

Culture
Partners with Nonprofits
Pampered Chef hosts Help Whip Cancer fundraisers with the American Cancer Society and is a proud partner with Feeding America's Round-Up from the Heart Program raising more than $26 million since 1991
Friends outside of work
Eat lunch together
Intracompany committees
Our FUN Committee plans monthly events from game nights, happy hours, Halloween contests, and summer BBQs.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker, and 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Our game room includes Ping Pong, Darts.
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Pampered Chef hosts occasional Lunch and Learns for employees.
Promote from within

Additional Perks + Benefits

Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.

We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!

We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.

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