Field Support Specialist at Pampered Chef

| Chicago
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Purpose of the Role:

At Pampered Chef, our work in Field Support is focused on enriching lives by empowering consultants to reach their full potential through outstanding support, establishing strong connections that drive performance.  Through teamwork and collaboration, we maintain efficient global back-office work processes that support the consultant business and company initiatives.

Key Responsibilities

  • Primary point of contact for global sales field in all areas of policy, career plan, consultant/director agreement, career plan, status, consultant sales/recruiting promotions, incentive trip and excellence awards rules
  • Develop and exhibit a high-level of expertise in consultant business tools and back office business processes.
  • Respond to consultant’s day to day needs by providing advice, support, clarification, and solutions through phone and email and service requests (work tickets).
  • Monitor fraudulent behavior, and online sales, consultant behavior complaints, social media, policy, and agreement violations and effectively communicate resolution.
  • Participate in international pre/post launch user acceptance testing (UAT), commission/career plan auditing, report auditing, and sales audits, by request.
  •  

Competencies for Success:

  • Communicates Effectively
  • Courage
  • Work Optimization
  • Decision Quality 

Measures of Success:

  • Consultant feedback through inbound call survey scores
  • Consistently effective communication skills displayed on monitored calls
  • Collaborative support of international market growth through testing
  •  

Education & Experience:

  • Minimum high school diploma; college degree or currently pursuing a plus
  • 4+ years working in a fast-paced, high-volume call center setting with 1+ year as team leader a plus
  • Strong communication skills, both oral and written
  • Direct-selling industry experience a plus
  • Strong analytical, research skills.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • OracleDatabases

Location

We get to mix it up! PC has offices in Addison and in downtown Chicago.

What are Pampered Chef Perks + Benefits

Culture
Partners with Nonprofits
Pampered Chef hosts Help Whip Cancer fundraisers with the American Cancer Society and is a proud partner with Feeding America's Round-Up from the Heart Program raising more than $26 million since 1991
Friends outside of work
Eat lunch together
Intracompany committees
Our FUN Committee plans monthly events from game nights, happy hours, Halloween contests, and summer BBQs.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker, and 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Pampered Chef hosts occasional Lunch and Learns for employees.
Promote from within

Additional Perks + Benefits

Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.

We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!

We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.

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