Enova
Chicago, IL
Hybrid

Final Resolution Specialist

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Why work for Enova?
Here at Enova Financial, we’re anything but conventional. We have fun meeting our customers' individualized needs not only through our extensive marketing relationships, but also our state-of-the-art technology. With career development opportunities and employee recognition programs, we give you the resources necessary to own your career.

The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment. 

Are you excited about this opportunity? Read on...

What you'll do as a Final Resolution Specialist:

  • Take inbound calls, make outbound calls, or communicate via email to our FOS regulators
  • Make financial decisions with a level of autonomy regarding customer cases, balance waivers, and refunds.
  • Handle escalated customer complaints via telephone, email or written correspondence
  • Respond to written customer correspondence with business-professional expectations
  • Handle incoming/outgoing mail correspondence
  • Respond/research debt management claims by telephone, mail and email
  • Respond/Research debt collection agency queries
  • Respond to legal escalations.
  • Research death claims
  • Set up arrangements for repayment for customers in hardship and past due accounts
  • Assist with processing legal claims as needed
  • Assist with compiling quality tracking reports (survey responses, customer complaints)
  • Use JIRA (internal ticketing system) for responding debt management, collection agency and customer queries
  • Use Zendesk (internal ticketing system) for responding to elevated complaints to the business
  • Perform other functions as assigned by management
  • Handle all special circumstance situations (Power of Attorney, CCCS, Death of a customer, etc)

You’re right for this job if you have:

  • High school diploma or GED
  • A stable job history
  • Excellent professional verbal/written communication and interpersonal skills
  • Flexibility and ability to quickly adapt to change
  • Show an unyielding commitment to a team and department through an excellent attendance record
  • Ability to work independently
  • Must type a minimum of 40 WPM

Shifts available:

The shifts will vary.

Pay and Benefits:

  • This position pays $16 per hour, plus the opportunity to earn competitive incentives.
  • Full-time, permanent position
  • Multiple Medical, Dental and Vision plans to choose from. Select whatever is the best fit for you based on your needs!
  • Matching 401k plan
  • Take advantage of perks and benefits from day one!

Location:

175 W. Jackson, Chicago IL 60604

About Us:
Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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