Advertisement

Finance Senior Process Improvement Manager

| Remote
Sorry, this job was removed at 7:00 a.m. (CST) on Thursday, September 2, 2021
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

This position reports to: Senior Director, Finance Strategy and Insights

The team:
The Finance Program and Process Excellence team is responsible for driving the execution of the top priority, cross-functional programs and change initiatives within the Finance organization. The team is comprised of professionals with program management, change management, business process improvement, Agile methodology, and systems assessment competencies who work in partnership with key Finance leaders to drive scale, agility, and operational efficiency.

The role:
ServiceNow Finance’s growth requires leaders who are client-focused, have an entrepreneurial spirit to create new solutions, demonstrate an unrelenting tenacity to get things done, and are capable of solving complex problems.
We are looking for a Senior Process Improvement Manager to drive complex process improvement and transformation efforts across Finance to enable scale, operational efficiency, and agility. The right candidate has a strong command over best practices for business performance improvement and process design, can demonstrate the ability to evaluate and assess gaps and opportunities, and develop scalable outcomes in partnership with process owners.

What you get to do in this role:

  • Partner with Finance process owners to drive critical process improvements and automation in FP&A, Accounting, and other functional areas, including mapping of current state processes, assessment of pain points, gaps, and interdependencies, and design and implementation of future state solutions
  • Measure, monitor, and evaluate the effectiveness of process improvements post implementation and make appropriate future enhancements to optimize efficiency and effectiveness
  • Establish and promote continuous process improvement mindset and practices through KPI/metric target-setting and monitoring, process mining, and enablement training
  • Leverage industry-leading process improvement methodologies to develop process mapping, assessment, and reengineering frameworks and toolkits for Finance process owners, including process flow diagrams, roles/responsibilities, gap analysis reports etc.
  • Develop and maintain standardized operating procedures that reduce process variation while allowing for flexibility and scale
  • Collaborate and contribute to the creation, deployment, and maintenance of process best practices and documentation


Qualifications

To be successful in this role you have:

  • Bachelor’s degree in Finance, Accounting, Economics or Engineering is preferred
  • 10+ years’ experience in leading large-scale Finance process improvements and automation
  • 5+ years of experience in high-growth and industry-leading PaaS/SaaS companies is preferred
  • Direct experience in designing and defining processes and workflow modeling across all levels (processes, sub-processes, activities, tasks, methods, and procedures)
  • Experience in multiple, cross-functional Finance process areas
  • Demonstrated project management skills and ability to manage multiple priorities in a fast-paced and dynamic environment
  • Excellent problem-solving and conflict resolution skills
  • Commitment to producing high-quality, cutting-edge deliverables
  • Exceptional consulting and communication skills and the ability to communicate appropriately at all levels of the organization
  • Demonstrated experience in the use of process improvement methodologies, such as Lean or Six Sigma, and related approaches (Kaizens and Root Cause Analysis)
  • Certified Six Sigma Black Belt, Business Process Professional (CBPP®) or Certified Business Process Leader (CBPL™) Qualification is highly desirable


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

More Jobs at ServiceNow

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ServiceNowFind similar jobs like this