Fraud Data Analyst at ShopRunner

| Chicago
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ABOUT US:

We’re driving eCommerce business, producing insights with a growing data analytics practice to boot. With a powerful two-sided network and a robust data platform, we’re creating an eCommerce win-win, helping retailers compete. The landscape of retail is changing and we’re here to empower retailers to take their place in that exciting evolution.We have people in offices around the world: Headquartered in Chicago, with offices in Conshohocken, PA (Philly area), New York, San Mateo and Krakow, Poland. We hustle to get things done, creating wins for customers, merchants and each other.

ABOUT THE ROLE:

In this role, you will focus on fraud prevention services offered through Precognitive, a ShopRunner subsidiary. Our fraud prevention platform services ecommerce retailers in addition to financial services, travel and entertainment industries. Our clients integrate our fraud prevention technology into their websites and mobile applications to prevent and mitigate a variety of fraud use cases ranging from payment fraud to API abuse. 

This role presents an opportunity for individuals with analytical expertise and investigative skills in online fraud and security. You’ll work our cutting edge technology to detect and prevent online fraud and cyber attacks.

You will be responsible for analyzing fraud and security events using your analytical skills to detect new trends. Using the Precognitive platform, you will leverage behavioral analytics, device intelligence, and a hybrid AI driven decision engine to prevent fraud for some of the largest online businesses in retail, travel and financial services.

WHAT YOU’LL DO:

  • Review transactions and login records for a collection of companies from verticals in e-commerce, travel, banking and more
  • Evaluate chargebacks to identify areas of improvement for client’s fraud prevention activities and policies that may pertain to friendly fraud
  • Work closely with internal Precognitive and ShopRunner teams to operationally execute the fraud strategy
  • Provide awareness of current trends across clients to influence the adaptation of fraud rules and scoring improvements 
  • Analyze behavior patterns across data sets to provide input to improve fraud models as needed
  • Review and track reporting to point out anomalies in transactions, logins, and account openings
  • Assist in creating captivating training materials in using our Decision AI 360 fraud platform, Klepto.
  • Analyze data sets and identify new signals/features to improve automated decision quality

WHAT WE’RE LOOKING FOR:

  • 1-2+ years of experience in e-commerce fraud analysis and prevention or working cyber security events with SIEMs OR 1-2+ years of data analysis experience and pattern recognition
  • Demonstrated passion for fraud prevention, cyber security and ability to speak authoritatively towards the subject matter 
  • An individual technical enough to communicate with developers towards building and improving our array of fraud prevention and account takeover identification solutions
  • Working knowledge of query languages such as Mongo, SQL and experience analyzing data with data exploration tools such as R, or Python. 
  • Experience with modeling including machine learning, or creating weighted rule based model using techniques such a logistic regression 
  • Good to have: Working knowledge of SQL or other query languages, experience analyzing data with data exploration tools such as Kibana, Splunk or Python

WHAT WORKS HERE

In a lot of ways, we embody the best things about startup culture. We are self-starters who know how to build something from nothing. Someone who is both independent and values collaboration will be successful here.


We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available