Who We Are:

We reward shoppers for digitizing their shopping experience. 
Our mission is to delight the world’s shoppers with a free smartphone app that is easy, smart and fun.

Why Join the Fetch Family?
We make it better for users even when that's difficult for us
We empower people with information and trust
We challenge ideas, not people
We think bigger and keep building
We find ways to bring the fun to Fetch!

We're committed to building an empowered and inclusive community of innovative and passionate people. As a growing organization, we need team players who can go above and beyond their individual responsibilities to help our company build towards its vision. If you are a creative, hard-working, and fun-seeking person interested in working with a close-knit group of highly talented people, this is the right place for you.
Fetch Rewards is an equal employment opportunity employer.

Why a Fraud Prevention Manager is important:

It is our priority to provide the best experience to our millions of shoppers each month, and a major part of that is providing them with the easiest way to get rewarded for their shopping. Helping shoppers keep their accounts secure and protecting the platform from bad actors is a carefully calculated challenge, and we’re looking for a Fraud Prevention Manager to help continue building our practice, our team, and our processes. The fraud team and each analyst play an important role in ensuring good users have a positive experience unincumbered by unnecessary hurdles, that we correct any minor infractions, and maintain the highest volume of shoppers using Fetch while protecting against egregious theft.

Responsibilities:

• Oversee and ensure smooth daily operations for the Fraud team.
• Take full responsibility and ownership over your team and individual performance including celebrating the wins, and coaching during the challenges.
• Interview, Hire, and Train new employees.
• Set and achieve goals for individuals, and the team as a whole.
• Minimize loss due to fraudulent activity and abuse of the system.
• Optimize team practices to maximize efficiency of the team in processing investigations, meanwhile minimizing ‘false positives’ and the impact of inadvertently closing the account of a legitimate or well-behaved user.

Skills we believe you need for this position:

• Ability to effectively communicate as a manager the expectations and to help employees work through any questions, challenges, or successes that come with the role.
• Strong sense for identifying and conducting trend analysis to determine better ways of preventing system abuse.
• Ability to identify weaknesses in our fraud detection rules and to suggest features or workflows to improve those weaknesses.
• Creativity to invent solutions to problems through automations and smarter detection of abuse.
• You possess with a team mentality and enjoy getting your hands dirty and diving into the weeds.

Performance Measurements:

We know we’re both succeeding when:

• You’ve managed to improve our fraud team scalability, in terms of the volume ratio of investigated accounts, and the process efficiency of investigations.
• Each member of the team is motivated by your company, and you empower each member to operate at a highly productive level.
• You minimize the number of false deactivations (false positives) by the team.
• The fraud team is engaged with their work and recognizes their contribution to the business as positive and necessary.
• All Customer accounts which are under review are processed in under 24 hrs.
• You wake up eager to come to Fetch every day, and are excited to tell your friends and family what we’re doing here.