Cisco Meraki

Cisco Meraki makes cloud-controlled technology more intuitive, accessible, and secure for everyone.

Hybrid

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Jobs//Hybrid//Developer + Engineer//

Pre-Sales Support Engineer (English/Spanish bilingual)

Sorry, this job was removed at 12:03 p.m. (CST) on Sunday, November 11, 2018

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Overview

Meraki seeks a talented, enthusiastic, and tech-savvy individual to build upon the success of its rapidly expanding free trial program in an exciting market. You will work closely with hundreds of businesses, start-ups, educational institutions, and healthcare providers to ensure that they have a great first experience with Meraki’s cloud-managed products. This customer-facing role will expose you to a diverse group of teams within Meraki -- including Engineering, Product Management, and Sales -- providing endless opportunities for career growth in a fun, challenging, and fast-paced work environment.

It's an exciting time at Meraki! We offer a competitive salary, company sponsored medical, dental and vision coverage, free lunches, employee fitness program (free onsite gym!), and ample vacation time.

Responsibilities

Recommend the optimal deployment of Meraki’s networking products to a diverse customer base participating in the free trial program
Guide prospective customers through the Meraki Dashboard, a unique web interface that manages customer networks from the cloud
Coordinate with Sales, acting as a primary technical consultant to provide a successful equipment setup and configuration experience
Diagnose and resolve network configuration issues, consulting with the Engineering and Support teams
Contribute to product development by communicating customer feedback and initial impressions to the Product Management and Marketing teams
Assist with projects as the group’s roles and responsibilities evolve

Requirements

Interest in tech, intellectual curiosity, and the ability to quickly learn a new discipline
Follow-through, resourcefulness, and problem solving skills
Attention to detail and outstanding communication skills, both verbal and written
Ability to work well with others
Fluency in English and Spanish.
B.A. or B.S. from a top tier academic institution. Background in a technical or analytic discipline recommended but not required
Must be authorized to work in the U.S. - position does not provide sponsorship

Characteristics of success

Friendly but diplomatic interpersonal skills
Self starter who can learn quickly
Comfortable in a collaborative and team environment
Enthusiasm unknown to mankind
Thrives in a fast-paced, challenging office

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Jayanthi Srinivasan

Head of Products, Wireless, and UEM Solutions

ENCOURAGED TO EXCEL

Discover new paths to success

Overseeing Cisco’s wireless and systems manager portfolios, Jayanthi Srinivasan said her role comes with challenges — and with that comes fulfillment. “The variety keeps me both challenged and learning at all times,” Srinivasan said. Currently, one big opportunity comes in the shape of developing a team that bridges wireless cloud and non-cloud products. For Srinivasan, breaking that new ground is professionally thrilling. “This is a huge opportunity to make an enormous impact on the industry as well as the customers,” she said.

At Meraki, every employee is empowered to be their best and think outside the box to make things happen.

Korey Rebello

Product Manager

‘EVERYBODY IN’

Work across functions to grow

With a nod to the Meraki core value ‘Everybody in,’ Korey Rebello notes that this applies not only to a silo-free work environment that aids in career development, but it also applies to the work itself. “It’s reflected in how we develop and release products and features,” he said. “We seek feedback from a wide range of teams and customer profiles when designing and building new features to ensure they will have the greatest impact upon delivery.” From engineering to sales and now on the product team, Rebello’s own career path is representative of the cross-functional nature of the team.

There continues to be a wide variety of personal development programs and training events that provide us opportunities to significantly level up in our roles!

Mary Piontkowski

Head of Product Design

COLLEAGUE CAMARADERIE

Forming a nucleus through culture-building activities

Mary Piontkowski’s team helps shape Meraki products, but they also find time for bonding activities like speed networking and employee spotlight presentations. Piontkowski is especially fond of the team’s “monthly gratitude sessions.” These sessions were formed organically and allow everyone the chance to contribute to a values-led culture, increase engagement and promote happiness at work. “Activities like this, where we share genuine thanks and appreciation for one another, help create a safe and warm team dynamic. We practice kindness and learn so much about each other as people,” she said.

It’s up to all of us to maintain and shape our culture. We all need to show up and live our values: care deeply, everyone in, be brave, and simplify everything.