Full Time Support Specialist

| Chicago
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Recognized by Inc. Magazine as “Best Place to Work in 2019,” Chowly values innovation, collaboration, and the open sharing of ideas. In our environment, your opinions count and contributions are recognized and rewarded. We understand that culture is paramount; our number-one priority is hiring people with great energy, who will add to and feel at home in our transparent, team-based culture.

Position Description
Do you thrive in a fast-paced, high-growth environment?  As a full-time Customer Service Representative in our Chicago Loop office, you will work directly with restaurant owners by troubleshooting issues via phone and support ticketing system. We are looking for an employee with a  detail oriented, patient, and solution oriented mindset who can thrive in an ever changing environment.

Responsibilities and Duties:

  • Managing inbound inquiries and responding in a timely manner. 
  • Developing and maintaining professional and positive client relations to ensure client satisfaction.
  • Collaborating cross-functionally with internal teams to assess restaurant needs; coordinate with operations, development, sales, and customer success teams.
  • Escalating tickets/calls for further investigation to  management. 
  • Monitoring reactive issues notifications and solving accordingly.
  • Researching and identifying issues (via phone and email) with customers related to product features, technical problems, and product performance.
  • Taking extensive notes in our CRM tool to  streamline communication company-wide.
  • Thrive in an ever changing environment remaining positive, coachable, and organized.

Qualifications:

  • Bachelor’s Degree or equivalent work experience 
  • 1 year experience in a Customer Service role preferred (in-person or phone customer support) 
  • Restaurant staff experience preferred
  • Previous experience using Salesforce (or similar CRM) preferred
  • Proficient Mac user preferred

Why Chowly Inc? 

  • Unlimited Paid Time Off, holiday leave, and remote work program
  • 401(k) Plan 
  • Convenient to public transportation with pre-tax commuter benefit 
  • Health and Wellness Program and onsite gym
  • Robust medical plan
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AxureDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • GitLabManagement
    • SalesforceCRM
    • MailChimpEmail
    • HubspotEmail
    • WuFooLead Gen

Location

We're located right in the Loop of Downtown Chicago! Close to the Lake CTA stop and tons of great lunch spots!

An Insider's view of Chowly Inc.

What’s the vibe like in the office?

The vibe in the Chowly office is truly electric. To walk into an office full of smiling faces and laughter everyday makes me excited to come in every morning. I have never worked somewhere where every single team member is passionate about the product and the company.

Mallory

Strategic Account Manager

How do you collaborate with other teams in the company?

Depending on the project, I find myself collaborating with implementation teams, enterprise account managers, or product development. We communicate through a number of different mediums including slack, email, and in person. Every project is different, and success strongly depends on cohesive and efficient teamwork.

Alex

Enterprise Account Executive

How has your career grown since starting at the company?

When I first started at Chowly 3.5 years ago , I was the employee number 12 and it's incredible how we have grown! I was brought on as a Configuration Specialist and due to dedicating myself to the Chowly brand and hard work, I started my own department: Human Resources! I love people, Chowly and problem solving and it was a perfect fit

Kimiko

Human Resources

How do you make yourself accessible to the rest of the team?

We strive to have an open door policy at Chowly. Any team member can schedule time with leadership to share ideas, innovations, or talk about a recent challenge or struggle. This accessibility allows us to change and grow organically which drives teamwork across all levels.

Joe

COO

What does your typical day look like?

When I first started at Chowly, every single person on my team rallied around me, welcomed me, and made sure I was equipped with all the tools to succeed. It's so refreshing to work for a company that values my ideas. Every day I can expect humor, hard work, and a genuine sense of community. It really feels like a second home to me.

Taylor Riley

Sales

What are Chowly Inc. Perks + Benefits

Chowly Inc. Benefits Overview

At Chowly we offer a wide variety of benefits listed below.

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary and secondary caretakers. Secondly we offer a "Baby steps back program" which is an additional reduced work scheduled for primary caregivers
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Mentorship program
The Chowly Coaches Program's objective is to create a platform to support new Chowly employees as they transition into their role at Chowly with guidance from a tenured Chowly Coach.

Additional Perks + Benefits

Some additional perks after work are happy hours, potluck dinners, and local activities.

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