The Why

At Topstep, individuals fully own their roles and are charged with meaningfully driving results. We work fast and continuously optimize our products to reach more and more traders worldwide.

Our Trader Support team consistently earns 95% satisfaction on user interactions and is mentioned repeatedly as a reason our users would refer our company to others. As we grow, we want to ensure that we keep this team packed with positive attitudes, user-focused people, and team players. This role specifically will be trusted with completing the administrative tasks necessary to provide our successful traders with their official, live trading accounts, including communication with our brokerage partners, manual input of precise data, and timely relay of information to our traders themselves.

The successful candidate will also have a genuine enthusiasm for entrepreneurship and be able to excel in a fast-paced, high energy start-up environment. 

Excited about this opportunity? Read on, keeping in mind that we strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Topstep believes that diverse people and ideas result in better business, and we are committed to fostering an inclusive culture where you can thrive.

The Role

• The Funding Specialist role requires high attention to detail and degree of accuracy performing administrative tasks in order to support our traders
• The role is also a great fit for candidates who are super organized and love checking boxes off of their to-do list
• We’d love for you to think creatively and passionately about the ways in which we can make every user interaction as meaningful as possible
• You will get to contribute to the overall growth and innovation of the company through ideas and participation in collaborative team projects
• As a member of the Trader Support Team, you’ll contribute to team goals by focusing on Customer Satisfaction ratings and response time

The Ideal Candidate

• Experience working in Microsoft Excel and/or Google Sheets. You don’t need to be an expert, but you must have intermediate knowledge
• Friendly and empathetic by nature. You’ll be interacting with our traders in an exciting but stressful time and you should naturally want them to have the best experience
• Strong work ethic and team player mentality. The volume of work will ebb and flow, similar to that of the Customer Support Representatives, and we expect everyone to support one another
• Works well under pressure and able to maintain composure in difficult situations. Your main customers will rightfully feel a sense of urgency so this is crucial
• Quick technical learner, who retains important information and can adapt well to change
• Experience in or knowledge of the financial markets would seriously be ideal. This is not a deal-breaker, and we’re willing to train you, so please apply even if you don’t have it!
• Excellent English writing skills, attention to detail, time management skills, and overall positive attitude. We thought these were assumed, but better safe than sorry.

Topstep Benefits

• Competitive salary and bonus incentives 
• 401(k) plus match, to help plan for your future
• Generous paid family leave, plus flexible ramp up period upon return, and extra PTO days
• Access to senior management and mentoring opportunities
• Monthly team Innovation Labs, which contribute to long term strategic decisions
• Vacation bonus, when you take off 5 consecutive days to fully clock out
• #TopstepTravel, a semi-regular raffle for luxury accommodations in a variety of cities
• Professional development budget, provided for continuing education, training, and workshops
• Employee Assistance Program, for when you need some professional support in your personal life
• Company parties and outings, happy hours and catered lunches, breakfast and snack bar
• Annual company-wide Step Up Day, a day spent giving back to our community
• Graceful Leave Policy
• Casual work environment and dress code
• Summer Friday (flexible) hours 
• Opportunities to work from home
• Pre-tax spending accounts, for your dependent and health care needs plus transportation
• Paid time off (starting at 15 days, increasing annually), plus paid holidays, paid sick days, and paid volunteer hours
• Medical, dental, vision, life, long-term and short-term disability insurance 

Is Topstep the place for you? If so, apply today! We look forward to hearing from you.

TopstepTrader is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability, or any other basis protected under the law.