Global Case Assistant, Consular Services
Location: Chicago or San Francisco ( Hybrid in either location)
Envoy Global is on a mission to disrupt the global immigration process. Our patented online tech platform integrates the best of people and technology to streamline, simplify and expedite the immigration process for employers and individuals.
Our Global team within Envoy is now seeking a Global Case Assistant, Consular Services is responsible for directly processing consulate-based immigration applications around the world for Envoy clients. Where an application for any consulate-based visa OR a document services request arises from a client, the Global Case Assistant, Consular Services is responsible for preparing, filing and guiding on that process to clients directly.
Reporting to the Immigration Manager , as our Global Case Assistant, Consular Services, you will be required to:

• Respond to all client correspondence per current service level agreements (SLAs)
• Ensure maintenance of client and internal records via use of the case management system and other internal systems in real time
• Prepare and coordinate business, tourist and work visa applications for filing with consular entities
• Procure vital documentation from appropriate Government authorities
• Prepare and submit US passport applications
• Legalize and apostille documentation requiring authentication
• Collaborate and work closely with Global Case Managers on consular aspects of work authorization matters
• Attend and participate in client calls, as needed
• Accurately bill all client matters as per company policy and protocols
• Work with outside vendors to submit/compile visa applications and legalization/apostille requests
• Monitor consular Immigration trends/developments and update impacted clients and internal stakeholders, as needed
• Other duties as assigned

In order to apply for this role, you will need to possess the following skills, experience, and qualifications:

• 18+ months of experience working in Consular Services/Consular case processing
• Ability to interact and communicate clearly and effectively with clients and team members
• Provide exceptional customer service to clients
• Ability to work independently and take ownership of cases
• Ability to remain calm under pressure and work under tight deadlines
• Proactive and resourceful in meeting client needs and/or changing immigration regulations and company policies
• Strong proficiency with MS Office Suite
• Proven track record of managing multiple cases simultaneously
• Excellent time management, organization, and multi-tasking abilities
• Precise attention to detail
• Strong desire to learn and excel in dynamic growing practice

To APPLY, please forward your updated resume asap via the link included.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
During the COVID-19 pandemic, Envoy Global has several safety protocols in place to protect employees, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.