Global Director, Compute Operations at Ensono

| West Suburbs
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The Global Director of Compute Operations is responsible for overseeing the managed OS infrastructure and all technical operations on behalf of Ensono clients. In this capacity, the Director will lead a global team of engineers to minimize risk, execute change, reduce service disruptions. The successful candidate will be knowledgeable of ITIL processes and various infrastructure management technologies and tools. The candidate will be responsible for staffing, driving strategy, and delivering upon a one team culture. The Director will use his/her knowledge and expertise to create a results-oriented culture that values initiative, leadership, and collaboration. On a strategic basis, the Director is responsible for collaborating with peers across the IT organization to maintain globalized processes. Additionally, the Director will drive a continuous improvement on delivery of services with a focus on efficiency and reduction in client impacting events. Lastly, the Director will work with the staff to evaluate risks, design plans to mitigate those risks, execute the plans, and ensure they work as designed. This critical role is key in the successful technical oversite of all accounts and will contribute to the overall company success and financial growth. The position ensures internal operational capabilities are present and makes collaborative decisions to help set client expectations.
 

Key Responsibilities

  • Lead, manage, monitor, and grow a global Compute team responsible for supporting client OS the systems for Windows, Linux and Unix.
  • As a Director of Compute Operations, you will own the operation and administration of our client managed OS service to ensure reliability, recoverability, and optimum performance.
  • Deliver service availability at or greater than 99.9% uptime of the services at specified concurrency and performance levels.
  • Create, manage, and report against KPIs for client operations, overseeing all change management activities.
  • Consistently improve performance and reliability of the environment, driving continuous improvement through operational metrics
  • Deploy and utilize automation tools to minimize human operational requirements
  • Creating and delivering knowledge sharing presentations and documentation to both technical and non-technical audiences inside and outside Ensono
  • Build best-in-class solutions for the overall monitoring, alerting, management and escalation of all technology services enabling self-service and autonomous product domain teams
  • Being an active participant in setting direction and strategy for the team and its products/services
  • Provide talent management strategies to retain high performers, attract new talent, and develop high performing teams.
  • Identify best practices and implement across the department.
  • Establish multi-level relationships with strategic clients and create a systematic approach to strengthening relationships.
  • Stay abreast of IT infrastructure technology trends and as appropriate, facilitate their adoption in a standard consistent way globally.
  • Hire, coach, mentor, and develop succession planning for infrastructure technology personnel.
  • Articulate and deliver upon the vision, strategy and business value of IT Operations and alignment with IT best practices.
  • Partner with IT and business stakeholders to define, prioritize and execute projects and enhancements to successfully deliver (within scope, on schedule, and on budget) business capabilities.
  • Continually review, challenge and optimize the effectiveness of delivery of Ensono IT Services.
  • Build, lead and motivate a high performing team to deliver IT services and improve employee experience embedded in annual objectives, coaching, performance management, and development planning.
  • Forge strong, collaborative relationships and build consensus among competing stakeholders across the business and IT peers, as well as, consulting partner(s), vendors and suppliers.
  • Drive innovation in the delivery of our services through creative means and partnering with peer organizations.

 

Experience

  • 10+ years’ experience in leading technical teams
  • Prior experience building global teams.
  • Deep understanding of Windows, Linux and Unix technologies
  • 5 or more years’ experience managing in a global environment.
  • Bachelor's degree (B. A.) from four-year college or university; and over 10 years of diverse “hands-on” IT Infrastructure experience and/or training; or equivalent combination of education and experience.
  • MBA is a strong plus.
  • Strong management experience to include hiring, training, knowledge transfer, coaching, mentoring, succession planning, and budget management of IT Infrastructure functions.
  • Solid understanding of all IT Infrastructure related areas.
  • Experience in managing IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA’s)
  • Excellent communication (verbal, written and technical translation) skills.
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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