Global Sales Support Specialist

| Chicago

About Us:

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

Check us out - Braintree on LinkedIn | Glassdoor | Facebook | Twitter

 

Global Sales Support Specialist

As a business owner, how your customers pay you and how you receive funds are a crucial part of your operations. The Global SMB Sales Support Specialist team is here to help answer questions about how Braintree can support a business in their processing needs. Whether it’s a brand new business or an existing SMB Braintree merchant, this team provides best-in-class support with a consultative approach to solving our merchants needs. In addition to answering questions from interested merchants, this team assists existing Braintree merchants with adding new accounts to their existing portfolio, replacing accounts due to updated business ownership, and answering questions related to large changes in Braintree’s product, compliance, or accounts.
Our Sales Support Specialist team is driven by providing meaningful interactions with our new and existing merchants, identifying additional features or pricing options that could drive greater value to the merchants, and responding to questions about Braintree updates with care and consideration of how this impacts our future and present customers.
Responsibilities:
Answer inbound enquiries from SMB businesses around the world in a fast paced environment
Educate new and existing merchants on available products and features acting as their business consultant to help them maximize Braintree & PayPal’s value
Assist SMB merchants with add-location and replacement applications, addressing pricing and feature questions as they arise during the process
Work with merchants and our finance team to ensure pricing is advantageous to both parties
Support merchants through Braintree updates by fully answering their questions while anticipating additional needs
Manage multiple channels of communication in a high volume environment, addressing merchant enquiries by phone and email
Work with internal stakeholders to identify and implement efficiencies within our inbound communication channels and for merchants expanding or replacing their business with Braintree
Requirements:
Someone who enjoys solving problems, those based in numbers and those that drive non-numerical value
Proficiency in Excel
Familiarity with the start-up ecosystem and the technology sector
A self-starter and self-learner who is described by past co-workers as “incredibly resourceful”
3+ years experience in a B2B or B2C role where you were interacting directly with customers or clients
A world-class communicator who is able to articulate complex ideas in concise and clear language
Comfortable with taking risks and asking questions to gain understanding
Must be highly organized, easily adaptable, and feedback oriented

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. You can also check out our FAQ!

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ClojureLanguages
    • RustLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • DropwizardFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • S3Databases

Location

222 Merchandise Mart Plaza, Chicago, IL 60654

An Insider's view of Braintree

What projects are you most excited about?

Braintree is committed to continual improvement in the areas of D&I. We do this by emphasizing our values of Ask Why, Care A Lot, and Solve Together, Ensuring D&I is an ongoing conversation at all levels of the company, offering company-wide D&I trainings, and supporting employee developed events.

Anna Johnson

Diversity & Inclusion Program Manager

How do you empower your team to be more creative?

Working on internal products, I have a direct feedback channel to my teammates, to help fix things when they aren't quite right. Seeing this multiplier effect in action, seeing how it unlocks my teammates to new productive ends, is extremely satisfying.

Andrew Harris

Software Engineer

What are Braintree Perks + Benefits

Culture
Friends Outside of Work
Eat lunch together
Intracompany Committees
Daily Stand Up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Diversity Manifesto
Someone's Primary Function Is Managing the Company’s Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match Charitable Contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Company Sponsored Family Events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross-Functional Training Encouraged
Promote From Within
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