Key Responsibilities:

• Drive and Implement the ‘One team’ culture aligned to the overall Global Vision. Develop a scalable growth model and seamlessly integrate the various technical verticals into one global organization.
• Drive Innovation across all facets of the business.
• Actively support the solutions architecture, consulting and client services teams for the existing client base across US & Europe.  Provides a positive contribution to the overall solutioning and helps shape transformation and delivery for large and complex engagements.
• Ensure Sound Governance & Compliance.
• Work closely and collaboratively with diverse global and local stakeholders and cross functional teams – Business Leaders, Sales & Marketing teams, Solutions team etc. to deliver services.
• Works with Culture & People Experience (CPE) to identify talent pools to ensure we can attract, develop and retain technology resources.
• Ensures the right mix of skills, talent, capability and desire within the teams, provides the right balance of challenge and change. 
• Provides accurate financial reporting, including annual budgeting and quarterly forecasting (in conjunction with finance and CPE)
• Drive process optimization, improvements and modernization initiatives where appropriate.
• Contributes to monthly financial and operational reviews with the senior leadership team in region and to the global reviews. 
• Lead with a keen eye toward organizational development and leadership bench strength to support Ensono longer term.
• Drive an open, inclusive, value-based culture that promotes overall employee engagement.
• Deliver best in class levels of operations service and availability across network, compute, storage, backup, and cloud environment
• Establish a continuous improvement and high-quality culture, ensuring adherence to global policies and key global ITIL processes
• Drive accountability and continual service improvements through reviewing support practices and performing trend analysis on key operational metrics, ensuring a high focus on end to end client experience
• Develops methods for motivating and inspiring associates

Qualifications/Experience:

• Proven ability to manage competing priorities effectively, making good decisions based on business priorities and objectives.
• History of technical consulting and operations expertise with large scale clients/enterprises
• Experience with Agile and DevOps methodologies
• Significant experience in the delivery of technical projects/programs including infrastructure architecture and cloud (AWS and Azure)
• Firm practical understanding and previous application of industry best practices for support and process development/adherence
• Outstanding client service skills and excellent verbal, written, and analytical skills
• Ability to attract, develop, and retain superior technical and leadership talent
• Experience with global matrix reporting models
• Demonstrated success leading global support teams in a 24/7 mission critical environment
• Bachelor’s degree in computer science, business/information systems management and/or 15+ years of relevant experience
• Minimum of 15 years’ experience in managing multiple teams in global environments or 10 years and an MBA