Global Vice President - Client Mainframe Operations

| West Suburbs
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The VP, Mainframe Client Operations will be responsible for leading the Mainframe (MF) Client Operations team, also called our Run organization. The Run organization oversees the business as usual operational support teams for all our mainframe specific clients, including platforms, production control, console operations and L1-L2 technical support to maintain the 20% incident management and request fulfillment this team will be responsible for addressing. This experienced leader will work closely with global peers and other leaders to deliver an optimal client and associate experience, and further company objectives.
 

Responsibilities

  • Manages a team that focuses on Problem Management, Change Management and Release Management.  This team will also address 20% of Incident Management, with focused attention and urgency required to address P1 issues.
  • Delivers quality services to the client’s satisfaction and established SLAs
  • Maintains close relationships with client senior executives and day to day contacts
  • Manages operating expenses department budget for labor, software and hardware cost
  • Drives ongoing efficiency improvements, driving adoption of automation and AI
  • Builds and leads a client centric culture grounded in ITIL excellence
  • Drives an open, inclusive, value-based culture that promotes overall associate engagement
  • Lead with a keen eye toward organizational development and leadership bench strength to support Ensono longer term
  • Mentors, coaches and develops mid-level leaders and manages capacity/ productivity and associate engagement in a high-velocity environment
  • Works with Culture & People Experience (CPE) to identify talent pools to ensure Ensono attracts, develops and retains key technology resources
  • Sets performance KPIs and reports out on weekly, monthly and quarterly performance
  • Highly client-focused; able to balance between client requests, team workload and profitability
  • Has a collaborative approach, and works well cross-functionally to achieve client health and client experience goals

 

Qualifications/Experience:

  • Strong people leader; able to lead in a high-pressure, high velocity environment
  • Proven ability to manage competing priorities effectively, making good decisions based on business priorities and objectives
  • Demonstrates solid performance under pressure, sound judgment and swift decision-making abilities, founded on data
  • History of technical consulting and operations expertise with large scale clients/enterprises
  • Strong knowledge of Mainframe Technology & iSeries
  • Outstanding client service skills and excellent verbal, written, and analytical skills
  • Ability to attract, develop, and retain superior technical and leadership talent
  • Demonstrated success leading large global support teams in a 24/7 mission critical environment (especially India teams)
  • Experience with global matrix reporting models
  • Ability to challenge the status quo and continue to look at efficiency through a start, stop and continue process
  • Analytical approach; track record of delivering on process optimization (including Automation), global productivity optimization and resource strategy (including offshore and productivity improvements)
  • Strong knowledge of MF Technology & iSeries
  • Bachelor’s degree in computer science, business/information systems management and/or 15+ years of relevant experience
  • Minimum of 15 years’ experience in managing multiple teams in global environments or 10 years and an MBA
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Technology we use

  • Engineering
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Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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