Google End-User Support & Development Expert
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
The Workplace Technologies Google Support Lead position is a full-time employment opportunity within Motorola Solutions. The Workplace team is responsible for the full strategy, architecture, development, deployment, and support for tools that enable Motorola Solutions’ employees to connect, communicate and collaborate more effectively – to act more quickly as business environments change – while ensuring we maintain our strong and vibrant culture. The Support Lead is responsible for regional & global employee engagement across all Workplace Technologies products (such as Google G-Suite) and would be responsible for providing insightful advice and friendly, hands-on technical support to all employees.
Scope of Responsibilities / Expectations
Provide advanced support to Service Desk by responding to tickets related to Workplace applications, including G-Suite Google apps, Chromebox maintenance, and LumApps Social Intranet
Monitor health of Google Apps availability and coordinate the recovery with Google in case of an outage.
On board and off board users with Google Apps
Understand and troubleshoot the integrations with Google Apps by engaging the right subject matter experts.
Provide Google Apps support in online community tools.
Research creative ways to use Google Apps for various use cases.
Become part of a TechStop and offer “walk-in” help to anyone.
Develop Google Apps programming skills and assist a DevOps team to business build cool new productivity applications.
Educate your team members about products, while independently keeping your own technical know-how up to date
Willing to take up different roles, tasks and lead in any team’s project or initiatives.
Programming knowledge from classes, coursework or internships, Google Apps Script preferred
Understanding of Google Apps.
Preferred with Certification in G Suite Administration but not mandatory.
Understanding of Chromebox’s Functionalities, Setup and Support.
Experience in managing Intranet Portal for the Internal Employees.
Passionate about improving the end-user experience and end-user productivity.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Proactive approach and enthusiasm for problem identification and solving.
Self-guided and able to develop expertise in an area through various channels – read, take classes, network.
Operational excellence with knowledge of ITIL practices
Some programming knowledge, especially in Google Scripts and/or python desirable.
Able to understand technology – architecture, design and inter-dependencies
Ability to suggest creative solutions.
Experience and “Can-Do” mind-set to conduct an Orientation, Workshop and Support Booth for Employees across the sites and region.
Associates and/or Bachelor’s degree in Computer Science, Computer Engineering or a related field
Familiarity with Google G-Suite
Referral Payment PlanYes
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.