Google End-User Support & Development Expert

| Chicago

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

The Workplace Technologies Google Support Lead position is a full-time employment opportunity within Motorola Solutions. The Workplace team is responsible for the full strategy, architecture, development, deployment, and support for tools that enable Motorola Solutions’ employees to connect, communicate and collaborate more effectively – to act more quickly as business environments change – while ensuring we maintain our strong and vibrant culture. The Support Lead is responsible for regional & global employee engagement across all Workplace Technologies products (such as Google G-Suite) and would be responsible for providing insightful advice and friendly, hands-on technical support to all employees.

Scope of Responsibilities / Expectations

  • Provide advanced support to Service Desk by responding to tickets related to Workplace applications, including G-Suite Google apps, Chromebox maintenance, and LumApps Social Intranet

  • Monitor health of Google Apps availability and coordinate the recovery with Google in case of an outage.

  • On board and off board users with Google Apps

  • Understand and troubleshoot the integrations with Google Apps by engaging the right subject matter experts.

  • Provide Google Apps support in online community tools.

  • Research creative ways to use Google Apps for various use cases.

  • Become part of a TechStop and offer “walk-in” help to anyone.

  • Develop Google Apps programming skills and assist a DevOps team to business build cool new productivity applications.

  • Educate your team members about products, while independently keeping your own technical know-how up to date

  • Willing to take up different roles, tasks and lead in any team’s project or initiatives.

Desired Background/Knowledge/Skills

  • Programming knowledge from classes, coursework or internships, Google Apps Script preferred

  • Understanding of Google Apps. 

  • Preferred with Certification in G Suite Administration but not mandatory.

  • Understanding of Chromebox’s Functionalities, Setup and Support.

  • Experience in managing Intranet Portal for the Internal Employees.

  • Passionate about improving the end-user experience and end-user productivity.

  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

  • Proactive approach and enthusiasm for problem identification and solving.

  • Self-guided and able to develop expertise in an area through various channels – read, take classes, network.

  • Operational excellence with knowledge of ITIL practices

  • Some programming knowledge, especially in Google Scripts and/or python desirable.

  • Able to understand technology – architecture, design and inter-dependencies

  • Ability to suggest creative solutions.

  • Experience and “Can-Do” mind-set to conduct an Orientation, Workshop and Support Booth for Employees across the sites and region.


Basic Requirements
  • Associates and/or Bachelor’s degree in Computer Science, Computer Engineering or a related field

  • Familiarity with Google G-Suite


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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