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GTM Strategy & Planning Manager

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

    GTM Strategy & Planning Manager

    We are making a critical hire to help us continue to evolve how we design, plan and manage our Go To Market operations. We are looking to add a star performer, with a top tier consultancy background, and experience in Technology/SaaS, to evaluate and help improve our Go To Market activities.

    As part of our GTM Strategy & Planning team in the Customer Success Group, this person will play a key role in evaluating the performance of our business, assessing how well set up we are to take advantage of the opportunity ahead of us, and ensuring our Planning process addresses what it needs to.

    This is a fantastic opportunity to play a key role in shaping the design of how ServiceNow interacts with customers, and enabling our Planning to be grounded in the long term growth strategy of the business. It also provides the opportunity to design and own specific projects targeted at helping ServiceNow maintain its growth rate as we accelerate towards $10B in revenue and beyond.

    If you have a stellar background in consultancy and tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you.

    In this role you will...

    • Help shape the Go To Market of one of the world’s more innovative companies…
    • Work with stakeholders to diagnose, design and refine our overall Go To Market
    • Identify where we have opportunities in our Go To Market to improve our efficiency and effectiveness, and meet more of our customers needs
    • Diagnose our performance and identify opportunities for better collaboration and impact
    • Support the development of programs and changes to our annual plans to address those opportunities
    • Establish and maintain relationships with senior leaders across the business, ensuring alignment with strategic priorities
    • Ensure the voice of the customer, and the field, is reflecting in how we are evolving the roles across our business
    • Providing simple, impactful reports for senior leadership that translates complex change.
    • Helping ServiceNow continue to have a world class sales engine that innovates, excels and propels us to $10B in revenue and beyond

    Qualifications

    We are looking for...

    • 4 to 7 years experience
    • Background in Strategy Consulting (BBM or equivalent) together with experience in a Technology / Software environment
    • Expertise in a variety of analytical tools and dashboards i.e. Tableau, Power BI
    • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing (for exec and for board level review)
    • Energetic self-starter with a proven track record for getting things done in a high-growth environment
    • Focused on results, and able to identify the few key things that matter and drive action to see improvements
    • High levels of EQ, and ability to energise, excite and motivate others
    • Collaborative and keen to partner with a broad and diverse set of global stakeholders

    JV20

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • ReactLibraries
      • Node.jsFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases

    Location

    176 N Racine Ave, Chicago, IL 60607

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

    Christine

    Vice President of AMS Solution Consulting

    What does your typical day look like?

    If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

    Viviana

    Senior Machine Learning Engineer

    How does the company support your career growth?

    My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

    Alexander

    Diversity and Inclusion Analyst

    How do your team's ideas influence the company's direction?

    In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

    Pat

    Chief Technology Officer

    What does career growth look like on your team?

    Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

    Vanessa

    President, ServiceNow.org

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Open door policy
    Open office floor plan
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development Benefits
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

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