Enova
Chicago, IL

Head of Collections

| Chicago
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Are you fully engaged at work? 

Think back to your last job. Did your work ever feel...less than challenging? Enova team members don’t have that problem. We’re regularly solving complex problems that directly impact the business and help grow our skills at the same time. When we talk to our team members, they tell us they’ve broken through personal and professional barriers thanks to the mission-driven work they’re tackling and the support from their manager and team. Where else can you level up your skills by working on fresh, interesting challenges every day? We want to celebrate your wins with you. This is the core of Enova.

Role

As the Head of Collections, you’ll be a key player on our Operations team and will be responsible for all collection’s activities across our various brands. You will be working with various business teams to define collections strategy. You will manage a direct team of Managers and Supervisors, who lead a team of approximately 100. In this role, you’ll be responsible for ensuring a high level of customer service , execution of the collections strategy, and development of a high performing leadership team. You will also be in a position to elevate the Enova culture through your involvement with global contact center initiatives and effective change management. You have strong management skills, you are able to maximize resources, drive for results, and inspire team members to show consistent and high-quality performance.

How You’ll Spend Your Time

  • Oversee day-to-day collections and recovery operations for all of our US brands
  • Drive collections strategy by collaborating with various business teams, including P&Ls and analytics
  • Achieve KPI’s and build a strong set of outcome based metrics
  • Support compliance efforts by creating processes to meet all regulatory requirements
  • Manage resources to effectively handle volume in real-time (scheduling, blending, dialer utilization and saturation, etc.)
  • Support Quality Assurance efforts with solid training, coaching, and personal development of your team
  • Collaborate with Talent Development team to elevate skill sets and training approach
  • Leverage technology to promote self-service, to streamline the customer journey, and to remove roadblocks for frontline associates
  • Challenge the norm by refining current processes, call flows, and success criteria
  • Focus on leadership development and ensure accountability to results
  • Perform additional functions and/or stretch assignments as delegated in areas outside of collections
  • Adhere to, lead by example, communicate, understand, and enforce company policies, procedures and best practices
  • Inspire the team at all levels to reach new heights

We Are Excited About You If You Have

  • Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree
  • 7+ years’ experience in collections management with responsibility for managing large teams through direct reports
  • Thorough knowledge of current technology; including collections, contact center, and predictive dialing technology (Genesys is a plus)
  • Excellent project management skills and ability to operate cross-functionally
  • Demonstrated experience making data-driven decisions
  • Comfortable presenting performance data to large groups and Sr. Executives
  • Ability to travel 25% of the time between our Chicago and our Gurnee locations 

Our Operations Team

We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.

About Enova:

Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.


Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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Where we are

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Women @ Enova, Pride @ Enova, South Asians @ Enova, and more!
Open door policy
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 4 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

An Insider's view of Enova

What’s the vibe like in the office?

Enova has a fun, but hardworking vibe. Throughout my time here, even while everyone is hard at work, we are all still enjoying what we do and who we get to do it with.

Mercedez

Learning Systems Administrator

What projects are you most excited about?

My job requires me to think about my work from many different angles, and often make decisions when there is no obvious 'right' answer. I really enjoy the opportunity of tackling new challenges and mastering different decision-making frameworks.

Monica

Sr Manager, Product Management

How does the company support your career growth?

Enova supported my career/growth with training when I started. In baseline, the training program for new software engineers, we were given the time to learn before joining a team. It was great to have dedicated time just focused on learning and getting acclimated to Enova before jumping into project work.

Elena

Software Engineer II

What’s the vibe like in the office?

Enova provides an open and supportive environment that allows employees to proactively grow and develop. Leaders and mentors motivate team members to discover a better way to do the work. Here you can find yourself surrounded by talented, inspiring people.

Grace

Data Analyst I

Enova Careers in Chicago
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