About Us:

We believe manufacturing is important not only for what it makes, but for what it makes possible for the world. Manufacturers have an important job to do, and it’s our job to provide them with the technology and expertise they need through the entire production process, from discovery and design to manufacturing and fulfillment. 

We’re looking for a Head of Digital Service Operations to build and run all services aspects of what we do to support our customers on their Inquiry-to-Order and Order-to-Fulfillment journeys, including Costing & Quoting Operations, Customer Engineering, and Customer Success functions. You will have the opportunity to develop and deploy an entirely new function, consolidating previously separated functions to better serve our customer. 

Please apply if you’d be excited to grow into this role and make it your own, even if you don’t check all the boxes below.

About The Job:

• Own top-level business metrics, including Customer Satisfaction, On Time Delivery, and Cost to Serve
• Collaborate across functions, including Operations, Sales, Software Engineering, and Product to deliver a delightful, easy-to-use customer experience 
• Develop and deploy standard processes and run rules for external and internal stakeholders 
• Drive a relentless focus on process efficiency and automation, playing a significant role in our process automation roadmap development and deployment 
• Reports in to Chief Fulfillment Officer

About You:

• Have experience building and scaling new organizations and teams in high growth, fast-paced and ambiguous environments
• Understand fundamental operations practices in services functions, with experience in engineered products or products requiring some level of implementation engineering 
• Have built or been the main business owner in helping to build tech stacks for services functions, such as Sales Operations, Technical support, or Customer Success teams
• Ideally have experience with robotic process automation or other business process automation tools, but not required 
• Have a perspective on leadership and what it means to be a leader in a creating a company from the ground floor
• Have a perspective on leadership and what it means to be a leader in a creating a company from the ground floor

Every day you can expect to work in an inclusive environment that makes excellence possible, where great work and ideas matter more than seniority. We believe in experimenting fearlessly and learning from our failures—quickly. Our leaders have grown successful companies before, and they understand that businesses thrive when capable people have the freedom to solve problems without constraints.

We want you to come to work happy, healthy, and balanced so you can expect excellent benefits:

- Competitive compensation and bonus structure

- Comprehensive health care including dental and vision

- Generous vacation policy as well as a 401K plan 

Fast Radius is proud to be an equal opportunity employer because diverse perspectives make for better products, better processes, and a better company. We encourage applicants from all backgrounds regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, national origin, ethnicity, age, disability, Veteran status, or other protected status.