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Head of Global GTM Programs

| Chicago | Remote | Hybrid
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ServiceNow makes work, work better for people.  

We’re changing the world of work by automating the activities, tasks and processes that make up day-to-day work life, helping the modern enterprise operate faster and be more scalable than ever before.

Our product, the Now platform is the intuitive, intelligent cloud platform for work that was built with a focus on people. It delivers digital workflows that automate previously manual processes across a whole business ecosystem including IT transformation, HR and employee experience and customer service.

We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

 

Role of Head of GTM Programs

This is a unique opportunity to build and lead a critical new function in ServiceNow. ServiceNow is scaling fast, and with that growth comes the need to ensure that our organisation and our processes are set up for success now and as we become a larger company.

In order to achieve this, we are establishing Global co-ordination of our GTM programs. We have established effective and highly talented Programs teams in APJ, EMEA and in the Americas, and we need someone to play a pivotal role in co-ordinating and aligning those teams.

We are looking for someone to be the leader who will establish, ramp and scale critical programs that will take our GTM organisation to the next level. You will have a home in the broader GTM Strategy and Operations organisation, working alongside the leaders of GTM planning, Compensation, and the Programs teams in our 3 Geographies.

Whilst initially this role will not have direct reports, there is potential for the role and the team to be expanded as we see success from global co-ordination.

In this role you will...

  • Work with other Ops, Strategy and GTM stakeholders to define the shape of the overall program
  • Refine and manage an overall integrated scorecard of the health of the GTM business
  • Lead on the development of analytics to understand the status of the programs
  • Conduct impact, stakeholder, and organisation analyses to determine the program’s scope and receptivity
  • Establish and maintain relationships with senior leaders across the business, ensuring alignment with strategic priorities
  • Advise program leads in APJ, EMEA and AMS on change requirements, staffing, and activities
  • Map out processes across different programs of work and for business units.
  • Providing simple, impactful reports for senior leadership that translates complex change.

We are looking for...

  • Extensive experience in analytical role within a change or project function, or experience in a consulting environment playing a similar role
  • Prior experience of leading complex change management projects
  • Expertise in a variety of analytical tools and dashboards I.e Tableau, Business Objects
  • Experience working in a Software environment
  • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing
  • Energetic self-starter with a proven track record for getting things done in a high-growth, ambiguous environment
  • Focused on results, and able to identify the few key things that matter and drive action to see improvements
  • High levels of EQ, and ability to energise, excite and motivate others
  • Ability to influence

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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