Head of Installment Loan, Servicing Strategy

| Chicago
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information.
We are looking for a highly effective and innovative professional to lead Servicing Strategy for our flagship installment loan business. This role will serve as the primary liaison between the Product team and Servicing organization. Responsibilities range from using customer insight driven strategies to drive adoption and usage of Avant platforms including – website, mobile application, and electronic payments - to defining the policies and procedures for how we service our loan customers .

What you do at Avant:

  • You will be part of a smart, talented team responsible for transforming the customer servicing experiences.
  • You will play a pivotal role in driving customer retention, improving customer self-service capabilities and expanding the depth and breadth of customer relationship / engagement.
  • You will regularly integrate and influence multiple groups in developing strategic capabilities and executing sustainable customer experiences.
  • You will educate and gain buy-in from key stakeholders to ensure our technology and processes deliver desired business results and exceptional customer service.
  • You will own high impact transformation initiatives and change management contributing to improved customer sentiment and NPS scores.
  • You will drive efficient, scalable business processes, optimizing the use of technology, maintain an effective control environment, and measuring performance.

What you might own at Avant

  • Policies and procedures related to installment loan servicing.
  • Cross functional projects to develop new servicing capabilities or remediate known issues on the servicing platform.
  • Analyze Servicing policies and recommend procedural changes based on potential risk or gaps.
  • Oversee the design and development of servicing reporting infrastructure and monthly reports.
  • Monitor servicing program results along with recommendations and path for improvement.

Why you are a fit for Avant:

  • Bachelor’s Degree 3-5 years experience in loan servicing with experience in loan servicing areas (customer service, default/foreclosure, escrow, payment processing/payoff, investor reporting).
  • A customer-first mindset and understanding of customer behavior.
  • Strategic thinker who is equally comfortable with rolling up sleeves to execute programs.
  • Strong financial acumen and understanding of portfolio dynamics and drivers.
  • Focused on leveraging technology to improve efficiency and deliver an exceptional customer experience.
  • Strong attention to detail.
  • Ability to interface with multiple users across the organization and completing requests accurately and timely.
  • Basic understanding of SQL, advanced knowledge is a plus!

Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic riverwalk, we're surrounded by trendy restaurants, a thriving startup community, and easy access to public transportation.

An Insider's view of Avant

What’s the vibe like in the office?

The vibe is positive and encourages fun, but also strives for growth through hard work and innovation. I would also say Avant is a “come as you are” environment where people are able to bring their whole selves to work, which leads to diverse viewpoints and great ideas.

Liz

Software Engineer

How do you collaborate with other teams in the company?

Because of the nature of my role, I’m constantly collaborating and working with other teams. Program management is like being a traffic cop, at the intersections of every vertical within the business unit; I stop and start traffic, provide estimates on travel time, and route drivers down the right street if they get lost.

Molly

Customer Success Manager

What are some things you learned at the company?

The new projects we launch for our bank partners are really exciting because of all the learning opportunities they present. These projects require a substantial amount of collaboration between teams, so everyone is growing and learning from one another as we go. It's pretty awesome!

Marq

Tech Quality

What does your typical day look like?

70% of my day is working on code. 20% of my day is spent on unblocking other junior engineers or reviewing code. 10% of my day is in meetings. 100% of my day is spent having fun! =)

Hebron

Software Engineer Team Lead

What are Avant Perks + Benefits

Avant Benefits Overview

We offer group Medical, Dental, and Vision coverage, as access to a 401(k) plan, generous parental leave, commuter benefits, and unlimited vacation time. We have a free gym on site at our Chicago office and other great perks like daily free lunch, a fully-stocked kitchen with beer on tap, casual dress code, a game room, and company happy hours.

Culture
Volunteer in local community
We love being in Chicago! We'll run donation drives for local schools, pack lunches for city shelters, host events for young people interested in fintech, and whatever else comes up!
Eat lunch together
Intracompany committees
Like the Diversity & Inclusion Committee and the Fun Committee, to name a few.
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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