Healthcare Client Success Associate

| Chicago

What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Healthcare, a wholly owned subsidiary of global information and insights company TransUnion, is a trusted provider of Revenue Protection® solutions that prevent revenue leakage by helping over 1,800 hospitals and 500,000 physicians engage patients early, ensure earned revenue gets paid and optimize collection strategies. TransUnion Healthcare leverages extensive data assets, patented and peer-reviewed revenue cycle technologies and advanced analytics to uncover deep insights that help providers improve the patient financial experience, understand patient behavior patterns, reduce uncompensated care, maximize reimbursement and collectively recover over $1.0 billion annually in revenue. TransUnion Healthcare’s Revenue Protection solutions represent the most comprehensive suite of Patient Access and Revenue Recovery solutions in the industry and serve a wide range of hospitals and health systems, ambulatory and physician practices, government, healthcare payers, and healthcare partners and resellers.

Reporting to the Regional Market Leader – Sales, the Client Success Associate is responsible for supporting the regional go-to-market team in improving overall client satisfaction while supporting the identification of revenue growth targets. As a member of a regional team, the Client Success Associate must assist in the development of monthly, quarterly and annual strategic plans to ensure revenue retention, increase in client Net Promoter Scores (NPS) and client reference-ability. Client Success Associates will be unwavering in their quest to ensure our current clients see TransUnion as an organization of trusted and respected advisors. Effectively documenting client communications, supporting the capture of NPS surveys and validating client references will be key responsibilities. Coordinating with support resources in a matrixed environment will be a key to success in this role. Success in the role will be measured by the achievement of revenue retention, increases in NPS scores and documented/validated client references.

What You'll Bring

5+ years in healthcare account management and/or sales

Demonstrated experience in building long standing, trusted relationships with key healthcare stakeholders

Expertise in healthcare revenue cycle, including healthcare insurance eligibility, payer connectivity and general billing requirements. Ability to quickly become a leading expert on TU Healthcare solutions.

Demonstrated ability to work directly with clients and convey expertise and confidence

Bachelor's degree in business related field preferred

Position requires up to 75% travel

We’d Love to See:

Strong verbal and written communication skills

An ability to collaborate and work efficiently in a matrixed organization

Impact You'll Make

Ensure a comprehensive understanding of the regional installed base including what solutions clients have in place from TransUnion and other competitive solutions

Coordinate with Regional Market Leaders to build strategic plans for achieving revenue retention within the regional installed base

Serve as the single point of contact for existing clients to ensure solutions are understood, implemented correctly and improved performance is being measured and achieved

Coordinate with healthcare support functions to remedy any client related issues associated with solution performance, training, billing, legal, etc.

Lead the completion and capture of quarterly NPS surveys by existing clients; review results and address concerns to increase overall NPS scores in the future

Capture all client communications and market insights in the CRM application; ensure other healthcare stakeholders are kept abreast of any areas of concern or opportunities for growth

Build long standing, trusted relationships with existing clients focused on expanding relationships beyond key contacts to other areas of the client organization

Work with clients to identify willingness to serve as a reference for TransUnion Healthcare; validate continued support to serve as a reference on a quarterly basis; document client validation in CRM

Support Regional Market Leaders in the identification of revenue growth opportunities based on discussions with existing clients and a thorough understanding of their business needs and objectives

Ensure a deep knowledge of TransUnion’s Healthcare solutions and serve as the subject matter expert for clients; involve other sales support and subject matter experts as needed

#LI-MH

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Technology we use

  • Engineering
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Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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