Jellyvision is hiring a Help Desk Associate

Jellyvision’s headquarters is in Chicago, and, post-COVID, many of us will be returning to the Chicago offices (by choice, not requirement -- our philosophy is “Flexible First”).  But this position is also eligible for work by a remote employee out of CA, FL, GA, IL, KY, MA, MI, MN, NY, NC, OH, OR, PA, TX, UT, WA, or WI.

Who we are

We at Jellyvision are the proud parents of ALEX, a platform that saves employees and their employers money by making tricky decisions—like choosing and using employee benefits—less confusing and more enjoyable. The success of ALEX has exceeded our wildest work-related dreams, which is why we need an experienced Help Desk Associate to help us continue on our journey.

How you’ll help

As a member of the Jellyvision IT team you will interact with every employee at Jellyvision. As part of the helpdesk team you will be the first line of support, helping to troubleshoot issues of all varieties. In addition, you will help maintain our “customer comes first” mentality. Unlike many IT teams we look forward to people asking questions and we strive to be the best and most friendly IT team around.

What you’ll do (Start with a verb)

• You will be the first line of communication for our users, promptly responding to Help Desk Tickets and messages. You will escalate to Tier 2 support as needed. 
• You will provide IT tech training to all new employees.
• You will maintain OS images and build Mac, Windows and Linux computers. You will also be responsible for planning major Operating System upgrades and pushing important software patches.
• You will help in maintaining and creating documentation for IT processes as well as informative and how-to documents for all employees.
• You will take it upon yourself to learn new technology and be proactive in planning roadmaps and foreseeing emerging issues.
• You will be responsible for managing hardware inventory, spare computers, conference room equipment, phones, etc.
• You will be responsible for general facility duties, including running ethernet, setting up desks, conference room maintenance (TVs, Zoom Room equipment, etc), climbing ladders, and setting up networking equipment. 
• You will have a team mentality and understanding that we don’t succeed unless we all succeed.

Experience & skills you’ll need

• 2+ years great customer service experience.
• 2+ years experience troubleshooting Mac, Windows and mobile operating systems and devices.
• Aptitude for acquiring technical skills and desire to learn new things.
• Be a skilled self-starter and be able to direct your own day and multitask in a fast-paced production environment.
• Experience imaging, deploying, and maintaining Mac and Windows operating systems.
• Experience with video conferencing technologies, including audio and video peripherals.
• Microsoft Office and Google support.
• Light printer maintenance.

Skills: 

• Customer Focus
• Resourcefulness
• Decision quality
• Interpersonal savvy
• Manages Ambiguity
• Tech Savvy
• Strategic Mindset

Anything else?

Our credo is a simple one: be helpful. And we think we can be most helpful if our workforce is as diverse in thought, perspective, and culture as the people who use our products. We are looking to add amazing people to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin.

Thanks for your interest in Jellyvision!