Want to help build the most exciting company in Crypto? We operate the world’s largest network of Crypto ATMs. Our next-generation terminals have made it So Flippin’ Easy to purchase and sell cryptocurrency. Skip the long onboarding times of traditional exchanges and join the revolution. It's not too late.

The mission at CoinFlip is to create an open financial system by making cryptocurrency available to as many consumers as possible. Our Bitcoin kiosks are on the front line of a financial revolution, and we believe this is the highest leverage mode to bring about more economic freedom, innovation, equality of opportunity for everyone.

We pride ourselves on providing all customers with 24/7 customer service, the lowest fees worldwide, and the largest selection of cryptocurrencies with the quickest, most intuitive method of buying/selling Bitcoin.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech-savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Working at Coinflip means collaborating with experienced, people-first leaders with a clear vision and a track record of success. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. If you require an accommodation, please let us know. We will work with you to meet your needs.