ABOUT US

NextCapital's Digital Advice Platform is a holistic service built around the investor, providing world-class advice at an affordable price. It is the only service that offers integrated planning, advice, and portfolio management capabilities. Because of the breadth of advice services, NextCapital serves a broad range of investor types, from the low-balance beginning investor to the sophisticated high net worth investor.

Learn more about NextCapital at www.themuse.com/companies/nextcapital

JOIN OUR TEAM

We're looking for an organized and highly motivated help desk support specialist to join our team. Our computers team manages the internal network, applications, servers and workstations. You will be responsible for primary support of internal users, performing troubleshooting, offering solutions, and performing routine maintenance.

The ideal candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

WHAT YOU’LL DO

• Serve as the first point of contact for users requiring technical assistance
• Perform troubleshooting, remotely or in person, in order to diagnose system errors and other issues
• Determine the best solution based on the issue and details provided by users
• Follow up with users to ensure full resolution of issues
• Learn the functions and back end of our environment so that you can walk users through the steps to achieve specific goals
• Direct unresolved issues to the next level of support personnel
• Provision systems and deploy software through our device management platform
• Be responsible for asset management and coordinating user device and software purchasing
• Provide accurate information on IT products or services
• Record events and problems and their resolution in our issue tracking system
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Learn from a team of IT professionals with many years of IT experience

Requirements

WHO WE’RE LOOKING FOR

• You are an exceptionally tech savvy individual with strong knowledge of Mac OS X, and G-Suite, relevant certifications preferred
• You have experience with Microsoft Windows, Active Directory, network and WiFi troubleshooting, and mobile device management
• You understand the basic concepts behind networking technologies, such as TCP/IP, DHCP, DNS, switching and routing.
• You are able to communicate effectively to help customers fix their issues and feel satisfied with the experience
• You have excellent problem solving skills
• Plus: You are a detail-oriented problem solver, a quick learner with interest and ability to learn new technologies and possess excellent communication skills

Benefits

WHY YOU’LL LOVE IT

• Disrupt the financial advice industry by bringing affordable, easy to use financial tools to millions of people
• Enjoy a laid back work environment & learn from NextCapital’s best & brightest
• Receive great benefits like stock options, 401(k) match, and employer contributions to health, dental and vision coverage
• Join a fast growing company where you can have a real impact on the company's future
• Participate in company-sponsored cornhole leagues, wine tastings, fantasy football leagues, hackathons and other fun events
• Enjoy a newly built out office on Michigan Avenue with a view of Millennium Park and Lake Michigan.
• Sip locally roasted coffee, kombucha, or craft beer at your modular sitting/standing desk