Wolverine Trading
Technology that drives trading.
Chicago , IL
Hybrid

Helpdesk Engineer

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Position Title: Helpdesk Engineer
Location: Chicago
Department: Information Technology

Position Summary
We are looking for an energetic well-organized Help Desk Engineer to provide technical support to end user’s in an efficient and accurate manner to join our Help Desk Support Team.  You will be considered as the Firm’s front liner and you will solve technical problems and provide support for all areas. 

Responsibilities
·         Build, test, repair, maintain a variety of hardware (computers, laptops, tablets, etc.), peripheral equipment and software
·         Follow up with customers, provide feedback and see problems through to resolution
·         Provide excellent customer service skills and exceed customers’ expectations
·         Ensure proper task recording, documentation and closure
·         Recommend procedure modifications or improvements
·         Maintain inventory of all hardware equipment, software and software licenses in database
·         Provide first level support using computerized ticketing system, email, phone and in person
·         Research turnkey software and/or hardware systems to support trading requirements
·         Process invoices for payment
·         Process purchase orders
·         Flexibility to cover first shift starting at 6:00AM when needed.

Requirements
·         Strong written and verbal communication skills
·         Advanced troubleshooting, multi-tasking and initiative skills
·         Detail oriented and team player
·         Working knowledge of Microsoft Windows environment
·         Ability to work with a strong sense of urgency
·         Enjoys working in the same fast-paced and well-defined role for the long term
·         Must be able to lift up to 35 pounds
·         BS or Assoc degree in Information Technology, Computer Science or equivalent

About Wolverine
Founded in 1994, the Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order execution services, and technology solutions. We are recognized as a market leader in derivatives valuation, trading, and value-added order execution across global equity, options, and futures markets. With a focus on innovation, achievement, and integrity, we take pride in serving the interests of both our clients and colleagues.

Sponsorship is not available for this position. 

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What are Wolverine Trading Perks + Benefits

Wolverine Trading Benefits Overview

It's not about the clothes... it's about the person in them. At Wolverine, we've created a strong, collaborative environment with exceptional growth opportunities. Whether your interest is trading, technology, or operations, motivated and innovative individuals can find many pathways to success. Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff (don't worry, they won't be wearing a suit either).

While we work exceptionally well as a team in the office, our bonds are further strengthened through company events and activities. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Restricted work hours
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Wolverine hosts one firmwide outing every month as well as many more throughout the year
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Many educational classes are offered in-house by our Education team, we also take advantage of various seminars and conferences throughout the year
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Paid industry certifications

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