Helpdesk Engineer
Position Title: Helpdesk Engineer
Location: Chicago
Department: Information Technology
Position Summary
We are looking for an energetic well-organized Help Desk Engineer to provide technical support to end user’s in an efficient and accurate manner to join our Help Desk Support Team. You will be considered as the Firm’s front liner and you will solve technical problems and provide support for all areas.
Responsibilities
· Build, test, repair, maintain a variety of hardware (computers, laptops, tablets, etc.), peripheral equipment and software
· Follow up with customers, provide feedback and see problems through to resolution
· Provide excellent customer service skills and exceed customers’ expectations
· Ensure proper task recording, documentation and closure
· Recommend procedure modifications or improvements
· Maintain inventory of all hardware equipment, software and software licenses in database
· Provide first level support using computerized ticketing system, email, phone and in person
· Research turnkey software and/or hardware systems to support trading requirements
· Process invoices for payment
· Process purchase orders
· Flexibility to cover first shift starting at 6:00AM when needed.
Requirements
· Strong written and verbal communication skills
· Advanced troubleshooting, multi-tasking and initiative skills
· Detail oriented and team player
· Working knowledge of Microsoft Windows environment
· Ability to work with a strong sense of urgency
· Enjoys working in the same fast-paced and well-defined role for the long term
· Must be able to lift up to 35 pounds
· BS or Assoc degree in Information Technology, Computer Science or equivalent
About Wolverine
Founded in 1994, the Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order execution services, and technology solutions. We are recognized as a market leader in derivatives valuation, trading, and value-added order execution across global equity, options, and futures markets. With a focus on innovation, achievement, and integrity, we take pride in serving the interests of both our clients and colleagues.
Sponsorship is not available for this position.